ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.66/5
Chance of future purchase:
4.69/5
Shipping & packaging:
4.72/5
Customer service:
4.72/5
Return/Replacement policy:
4.72/5


Verified
5/5

2024-11-23

Great for Transfers at the Airport

"Our group needed transportation from hotel to airport and Charterup not only was effective but also very courteous. The bus was spacious and clean. It made the trip stress-free from Start to finish."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-12

Reliable and Comfortable

"Our group was thrilled with the service. The bus was clean, comfortable, and had all the amenities we needed. We were impressed with the level of professionalism by the bus driver, making our trip absolutely perfect."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-30

Great Communication and Service

"Communication was excellent from the beginning, and the service was even better. The bus arrived on time and the driver was very professional. Our passenger enjoyed the trip and the experience was effortless."


Verified
5/5

2024-10-29

Stress-Free Charter Trip

"We had a fantastic experience with CharterUP. From booking to the end of the trip, everything was handled to perfection. It made our group travel completely stress-free. A 5-start service all around."


Verified
5/5

2024-10-28

Comfortable ride made ride enjoyable

"We were pleasantly surprised by how the comfortable the seating was on the bus. The Sears were spacious making our long trip very enjoyable. Thankful to CharterUP."


Verified
5/5

2024-10-08

Wedding NY/NJ

"Charter Up provided excellent service for our 9/21 wedding in Northern New Jersey/ New York area. They were able to assist us with different quotes and confirmed our timeline. The buses were on time, good drivers, and clean. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-09-26

Awful

"My CharterUP experience was utterly horrible, and I implore anyone reading this to not use this company. Not only was our driver an hour late due to not leaving in time, but he missed several important turns that extended the trip. When heading back to our destination, he was also an hour late to the pickup point, which got us stuck in rush hour traffic. Then, worst of all, the company is trying to charge us $600 in overtime fees that were at fault of the company. So disappointed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-22

Excellent with everything

"Excellent in every way we interacted with it. the app is so easy to use and great. we had a very complicated issue and I was surprised to see that customer service called me back right away and was available 24/7. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-26

This bus company went the extra mile to meet our needs

"CharterUP provides a seamless and enjoyable bus experience from start to finish. They managed our requests and added amenities like wi-fi and outlets for our electronic devices. The bus was modern and the driver very friendly. We were impressed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-26

This company delivered top-notch customer service

"The experience was excellent. Every aspect, from booking to the delivered of our bus, was handled with great care and attention to detail. Our driver was courteous and the bus was well-maintained."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-26

CharterUP is our preferred transportation service

"CharterUP are more than just charter company; they are a partner in organizing successful group travels. Their excellence, flexibility, and transparency set them apart. They always provide a safe and comfortable journey."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-26

CharterUP gave us an outstanding travel experience

"Booking was simple and accommodated to our budget with no hidden costs. Also, their responsive customer support was incredibly helpful. Highly recommend them."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-26

The quality of CharterUP’s buses is top-notch

"CharterUP provided a couple of buses for our school event. The buses are clean, modern, and comfortable. The drivers were punctual and professional, ensuring a smooth journey. We were impressed by their transparent prices and good customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-26

Booking was a breeze, and the bus was perfect for our trip

"This company provided an exceptional service. Their attention to detail and customer-first approach is very evident. Booking was a breeze, and the bus was perfect for our trip. Our driver was courteous and professional."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-25

Charterup stood out for their flexibility

"Charterup stood out for their flexibility. Despite a few last-minute changes, they accommodated us without any issues. The bus was modern and clean, ensuring a comfortable ride. Their exceptional service was second to none."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges