"The most horrible service. Tried for days to pay them talked to multiple people and no one was wanting to help. They cancelled my bus the day before without telling me and it was a holiday. Long story short they keep the deposit and I went with a different company. Continental was so amazing and it was a night and day experience from charterup. I wouldn’t recommend charter up to anyone, ever. "
"Our group was thrilled with the service. The bus was clean, comfortable, and had all the amenities we needed. We were impressed with the level of professionalism by the bus driver, making our trip absolutely perfect."
"Communication was excellent from the beginning, and the service was even better. The bus arrived on time and the driver was very professional. Our passenger enjoyed the trip and the experience was effortless."
"We had a fantastic experience with CharterUP. From booking to the end of the trip, everything was handled to perfection. It made our group travel completely stress-free. A 5-start service all around."
"We were pleasantly surprised by how the comfortable the seating was on the bus. The Sears were spacious making our long trip very enjoyable. Thankful to CharterUP."
"Charter Up provided excellent service for our 9/21 wedding in Northern New Jersey/ New York area. They were able to assist us with different quotes and confirmed our timeline. The buses were on time, good drivers, and clean. "
"My CharterUP experience was utterly horrible, and I implore anyone reading this to not use this company. Not only was our driver an hour late due to not leaving in time, but he missed several important turns that extended the trip. When heading back to our destination, he was also an hour late to the pickup point, which got us stuck in rush hour traffic. Then, worst of all, the company is trying to charge us $600 in overtime fees that were at fault of the company. So disappointed. "
"Excellent in every way we interacted with it. the app is so easy to use and great. we had a very complicated issue and I was surprised to see that customer service called me back right away and was available 24/7. "
"CharterUP provides a seamless and enjoyable bus experience from start to finish. They managed our requests and added amenities like wi-fi and outlets for our electronic devices. The bus was modern and the driver very friendly. We were impressed."
"The experience was excellent. Every aspect, from booking to the delivered of our bus, was handled with great care and attention to detail. Our driver was courteous and the bus was well-maintained."
"CharterUP are more than just charter company; they are a partner in organizing successful group travels. Their excellence, flexibility, and transparency set them apart. They always provide a safe and comfortable journey."
"Booking was simple and accommodated to our budget with no hidden costs. Also, their responsive customer support was incredibly helpful. Highly recommend them."
"CharterUP provided a couple of buses for our school event. The buses are clean, modern, and comfortable. The drivers were punctual and professional, ensuring a smooth journey. We were impressed by their transparent prices and good customer service."
"This company provided an exceptional service. Their attention to detail and customer-first approach is very evident. Booking was a breeze, and the bus was perfect for our trip. Our driver was courteous and professional."
"Charterup stood out for their flexibility. Despite a few last-minute changes, they accommodated us without any issues. The bus was modern and clean, ensuring a comfortable ride. Their exceptional service was second to none."