"The coach was equipped with a TV for entertainment purposes and the ac was totally functional. We felt taken care of throughout the trip by both the driver and the trip coordinator. Very pleased I chose their services."
"We used CharterUp to schedule our wedding day shuttles and the entire process went perfectly! We had a lot of trips with different pick-up/leave times and our driver executed the entire trip with ease and professionalism. We cannot recommend CharterUp more!"
"The whole process of getting a quote was very easy. Customer service was some of the best I've ever experienced. "
"This company works with your needs in a timely manner. We needed a couch for a last-minute trip after being cancelled by another company. CharterUP delivered us a bus seamlessly and with an affordable price. Very happy we called this company!"
"CharterUP prioritized customer service above all. Their sales agents were really patient with our requests and the bus they delivered met our criteria. From ac to outlets, the bus was perfect for our trip. Highly recommended."
"A friend recommended this company about a year ago. We had an opportunity to use them last month on a family retreat. Booking was pretty easy and their quotes were competitive. We received a quote in a matter of minutes, and they ensured our trip had no issues."
"This company treated our senior group with care during this trip. The bus was comfortable and easy to board and our driver was attentive to our needs. A highly recommended service for tour trips."
"CharterUP made our long-distance trip to the national park a delight. The reclining seats and leather seats were perfect for the trip. We couldn’t have asked for a better charter experience. Also, driver was super friendly."
"CharterUP provided exceptional service for our group travel. The bus was modern and had plenty of legroom for our tall passengers. We were very pleased with our driver since he was punctual and navigated through traffic efficiently. We arrived at our event on time and in good spirits."
"Our weekend winery tour was a success. The bus had very comfortable seats and cushions for our elderly. We can't emphasize enough how professional our driver was. She ensured we arrived safely at each destination in a timely matter. We had a luxurious and enjoyable experience overall."
"The bus was spotless, and the reclining seats made our long journey very comfortable. the driver was friendly and knowledgeable, even sharing interesting facts about the sights along the way. CharterUP truly made our trip special!"
"The service was top notch. Technology and people were all great to deal with. "
"Great all around experience. Customer service was the best and everything worked."
"This company was very attentive to our needs. Positive experience from beginning to end. CharterUP helped us find a charter for our corporate event in a timely manner. Highly recommend it and the booking is simple and fast."
"The driver took a 2 hour detour, almost canceling my entire wedding. Only reason it wasn’t ruined is thanks to the destination company saving it. This company only has 2 requirements of their job. Be on time and keeping their clients safe. By taking a 2 hour detour our safety was compromised by extending more chances of incidents to happen. Also making a 2 hour trip into a 4 hour trip, made having to have a gas stop. I as the bride having to take another means of transport home, only got to have 15 minutes, with my photographer, say my vows and time to see the Grand Canyon. I was supposed to have 2.5 hours to do this.
This company failed at over half the job. One would think by only getting less than 50% of the job done I would be refunded at least 50% but I was only refunded 25%. They have no remorse for inconveniencing their guests, or ruining my wedding.
Our pick up was Mandalay Bay, destination Grand Canyon West. 2.5 hour drive tops, why would we need to go down to Laughlin and back up? We arrived at 12:15 not 10:45 as promised. Middle of the desert, with children for absolutely no reason."