"Forward your complaints directly to
https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/complaints
I would directly lodge my complaint to Better Business Bureau. This business was Accredited since 4/19/2015 and since has 899 complaints. Go directly to the website to have to know all about CheapOair business tactics.
"
"Bought 2 tickets from this company. over the internet , The form changed one of the passenger names, and I immediately called to request the correction.. The response is that that would cost 25 dollars to correct a mistake. Then I told them that since it was within 24 hours,I wanted to cancel. Then the response was that it would be $25 dollars per passenger... I went ahead and cancelled and felt that I was ripped out of $50. Customers beware this people would do anything to pick your pocket. "
"I didn't put middle names on my booking. when I called to add this less than 4 ours later they told me that I would either have to pay over $1000 to re-book the flight or pay $225 to cancel. The customer service representative was very rude and ZERO help. After a frustrating 50+ minute call I ended up cancelling my flight. DO NOT USE CHEAPOAIR EVER!!!!!!! I HATE THIS COMPANY!!!!!!"
"Briefly, Cheapoair is one of the worst companies I have ever seen. Customer service is below zero. The advisers were not nice to me and they did not do any effort to help me or to solve the problem. I will never book with this fraud company and will never recommend it to anyone.
Description of the problem:
I have booked a ticket to Lebanon from Montreal. My transit destination was in Nice-France. In the airport in Montreal, they told me that I cannot travel because I should have a "Schengen Visa" to pass through Nice-France. When I booked the ticket, there is no mention to a "Schengen Visa" on the website nor in any links. I contacted cheapoair and the advisers were very rude to me. Instead of proposing solutions or solve the problem, they were not responsive at all. Moreover, they send me emails with some links to check if I need a "Schengen Visa" or not. The links did not work and they send me to an empty page "page not found".
Moreover, I tried to check if I need a "Schengen Visa" to pass through the airport in Nice-France to go to Lebanon. I checked the information on:
-The European Union website:
https://ec.europa.eu/home-affairs/sites/homeaffairs/files/annex_7b_atv-national_lists_en.pdf
-France Visas website:
https://france-visas.gouv.fr/en_US/web/france-visas/airport-transit-visa
-Schengen Visa Info:
https://www.schengenvisainfo.com/france-visa/airport-transit-visa/
and nothing is written that I should have a Schengen Visa.
And what made things worse is that the advisers told me that this is my problem and not their problem. Is it a good way to treat clients?
I am asking cheapoair to reimburse me the whole tickets.
"
"Had a $444 credit with them, it was impossible to use, customer service seem to be located somewhere in the middle of the Gobi desert and in spite of 2 calls the first 45 mins, the second 1 hour I got nowhere, in order to save my sanity I have given up. Have nothing to do with this compant."
"It takes about 2 hours to simply request wheelchair assistance or change in meal request.
Worst ever... Never book flight with CheapOair"
"I asked them to change my name on a ticket, and they refused. My middle name is NOT on my passport, but they have it on my ticket. I asked them to remove my middle name, and they were rather rude and refuse to do so. So now, they're telling ne I'll have to purchase a whole new ticket. I called and one rep hung up on me. The other rep, was ZERO help. I HATE THIS COMPANY. "
"3 hours of useless attempts to change a flight. These people regardless of whether you pay insurance or not will screw you out of your money. They will get lots of free publicity from me and contacting the better business bureau too. "
"I received several emails and texts telling me to click on links for itinerary or to check in. Every linkvtakes you to their site to add a car or book a new flight or add a hotel. Not one link takes you to what the link states it will. I requested to fly out of Bush in Houston. They booked me out of Hobby airport in Houston. I would have never know if i hadnt called. I will never use the site again"
"They get a one star for being associated with frontier airlines. The worst ever. And I’m not fooled with the FAKE 8000 good reviews. Horrible is an understatement "
"I recently used www.Cheapoair.com for the first time to book a flight and had the worst experience. When you look at the flights, there isn't a way to expand the flight info and look at the connections at all. When I was booking this, it didn't dawn on me at all that I should be able to. The flight that I booked was leaving at 2:51pm and arriving 10:46pm SUNDAY. When I got my email I was shocked that I was actually arriving at my destination at 10pm Monday and the LAYOVER WAS 22 HOURS AND 23 MINUTES. Don't you think that their website should be a little more forth coming with ALL OF THE DETAILS? Or should I have to search their website from page to page for the connecting flight? Make sure the flights don't go from one day to next and on to the next? It just screams scam and anything to sell the crap flights. Oh and if you're a sucker and they get you, and you want to change the flights you better just hand them your wallet and go sit in the corner and cry. "
"The Cheapoair is one of biggest scam that i have ever seen in my life. They deliberately make you pay more for the flight . This online ticketing agency is fraud . All the customer representative deliberately make mistake and then make you pay more. In my case I was booking flight from cheapoir.ca in canadian funds . The flight was 2500 Cad and i entered the credit card information to book the flight then all sudden my flight price shooted 5500 Cad. So they charged 5500 CAD to my credit card. I called the billing dept. They refused to refund. I will request all you guys to never buy ticket from cheapoair because all they do is fraud in various ways either by messing up your ticket or charging in USD even if you are booking at cheapoair.ca or sometimes they will charge undisclosed fee's about 500 USD . So i would recommend all to " Not to buy ticket from Cheapoair" otherwise you will be victim of fraud like myself"
"I found the way cheap air runs their business is near criminal. I had booked an international flight through them on Air Serbia. A month later the airline cancelled the flight and all flights to the destination for the surrounding days. I was refunded my airfare from Air Serbia, but cheap-o-air refused to refund 150 dollars for the insurance I purchased. I understood that if I had changed by date of travel or cancelled my trip I would have lost my insurance payment, but the airline cancelled the flight and cheap o air will not refund my insurance payment. So i am paying 150 dollars for nothing and the changes were nothing I had anything to do with. I would have gladly gone on the date that the tickets were booked for. I find this is an unethical business practice- they essentially stole my $150. Based on the way this company operates, I would highly recommend avoiding them."
"$354 .42 + $72 .58 (taxes) = $427 .00 Fusion Fare
Final Total Price SELECT
Outbound
United Airlines United Airlines
Flight 5971 CR7 more
03:05pm Jul 27, Sat Take-off: Pensacola Mcpl (PNS)
04:55pm Jul 27, Sat Landing: Houston Intercontinental (IAH)
Nonstop
Coach - Basic Economy
Layover: 1h 30m (Short connection)
United Airlines United Airlines
Flight 619 7M9 more
06:25pm Jul 27, Sat Take-off: Houston Intercontinental (IAH)
09:20pm Jul 27, Sat Landing: Seattle Tacoma (SEA)
Nonstop
Coach - Basic Economy
Total trip duration: 8h 15m(Flight: 6h 45m)
Flight 5971 operated by SKYWEST DBA UNITED EXPRESS
Select this Departure inbound
Alaska Airlines Alaska Airlines
Flight 158 73H more
07:00am Aug 06, Tue Take-off: Seattle Tacoma (SEA)
01:15pm Aug 06, Tue Landing: Dallas Love Field (DAL)
Nonstop
Coach
Layover: 3h 35m
Please note, your connecting airport has been changed.
Alaska Airlines Alaska Airlines
Flight 4356 CR9 more
04:50pm Aug 06, Tue Take-off: Dallas Fort Worth (DFW)
06:38pm Aug 06, Tue Landing: Pensacola Mcpl (PNS)
Nonstop
Coach
Total trip duration: 9h 38m(Flight: 6h 03m)
Flight 4356 operated by MESA AIRLINES AS AMERICAN EAGLE FOR AMER
Select this Return
"
"I love CheapOair because it is easy to use, easy to navigate interface and great customer service.
I have been using them for the past 3 years. Great savings, Great price & Great Customer service...
-Don"