"Before Christmas, I ordered a Cuisinart food processor as a Christmas Gift for my daughter - it was scheduled to arrive before Christmas and was listed on their website. However, several days later, after it was too late to order another item for Christmas, they notified me that the item was out-of-stock and had been discontinued by the manufacturer. Today, I checked with Cuisinart and found out that it was untrue that the item had been discontinued, and I immediately ordered it from another vendor. Needless to say, I am not very happy with the service from Chef's Resource.


When I ordered the Cuisinart food processor, I wanted the DLC-2011, since this was the top-rated food processor in Consumer reports. The color was of secondary importance to me. The one that was ordered from Chef's Resource happened to be black, but the color was not important. After Christmas I telephoned Chef's Resource and they confirmed that this item had been discontinued. I asked if there was a replacement model for this 11-cup processor and they said that there was none. They never told me, as they should have, that it would be possible to buy it in a different color. They said at the time that only the 12 cup Elite models (which were considerable more expensive) were available. Today, I caalled Cuisinart directly and was told by their customer service representative that the DLC-2011 model had definitely NOT BEEN DISCONTINUED and was available in stainless steel among other possibilities. I suggest that Chef's Resource check with Cuisinart directly, since there is obviously a discrepancy in their perception and in the reality thatCuisinart told me today."

"Very fast turnaround time on orders, excellent selection of products, many of which are hard to find elsewhere, and very good prices. I'd use them a my first choice for cooking products if I lived west of the Rockies but living in the Great Lakes region means that it can take over a week for ground orders to get here."

"In December, I ordered a Nutrition Label Scale, Perfect Portions. It would not give the values for a particular
food that had been entered by the factory. I called Chef's Resource and explained by problem and to my surprise, the scale is going to be replaced free of charge. I am delighted that I will have a new scale soon and will be able to keep track of my various nutrients by the day. Thank you so much for handling my problem so quickly. My new order no. is 32719.
Sincerely, Shirley Orendi "

"I enjoyed my shopping experience on Chef's Resource. The detail in the item descriptions was some of the best I have seen and allowed me to choose the correct item the first time.

Great site and great job on the item descriptions. This was my first order with Chef's Resource but I will be shopping there afain.

Dominick"

"Great experience! I had place a large order a day before a major holiday hoping I would get it in about 14 days. To my delight it came in 8 days. I am very pleased with the product, quality, and the service. I highly recommend Chef's Resource to others."

"I placed an order on 12/24/2010. No shipment or update from the store. I tried to fax them with a request for an update and the fax number has been changed and the new one....no answer.
It is now Jan 8th...............
I hope I can get my order soon."

"Good prices, easy ordering, fast delivery. Excellent!"

"Items were easy to find on the website, but navigating the actual ordering screens was confusing. I got a prompt response from customer service offering me a 5% discount for ordering. i finally got my order placed and received an immediate co0nfirmation, with a shipping date. Great so far. Then, 3 days later I received a notification that the product was no longer in stock and that the manufacturer had discontinued the item. Oh,well.."

"I have purchased several cookware pieces from Chef's Resources and have always been well satisfied. Providing fuller information in their product descriptions is something I appreciate ... notably when it includes dimensions of the pot or pan.
They offer a wonderful range of kitchen wares."

"I love my new Easy Squeeze Garlic Press-Kuhn-Rikon. Just as it says, it is easy to use and clean. I tested with a very large bulb and had no trouble at all."

"I ordered from Chef's Resource and was very happy with how timely I received my order. I am very happy and would definitely use them again!"

"Chefs Resource phoned me to set up delivery date to ensure timely Christmas delivery.
They followed through and all worked well.
Chinois is high quality... my husband loves it.
Will do business with them again!"

"Very satisfied with the ease of using the site, price comparison, delivery was slower then I wished but arrived well packed."

"I've been happy with the products and delivery from Chef's Resource in the past. I ended up canceling this order because the products were back ordered at least 6-8 weeks, and I needed them sooner than that. The only concern I have was that I had requested expedited handling (order shipped within 24 hours). I placed the order on Thursday evening, Dec. 30th, but didn't hear back that the items would be on back order until late the following Monday afternoon. So, I don't think I actually received expedited handling, possibly due to the New Year's Holiday, but still a bit disappointed there... "

"I ordered a few open stock knives from Chef's Resource.
Its so happened that one was listed as in-stock, but ended up being out of stock. The customer service dept contacted me immediately with my options. They sent out the other knives immediately & gave me an ETA on the backordered knife. They were a pleasure to deal with!"