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Verified
5/5

2006-11-02

"Found chumbo randomly, was worried about ordering from unknown vendor. Placed order quick shipping and great customer service."

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Verified
4/5

2006-10-05

"transaction was fine, product arrived on time, as expected."

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Overall quality of the company
Is trustworthy
Is consumer focused
Is committed to quality products and services
N/A
Is easy to do business with

Verified
5/5

2006-09-14

"The order arrived promptly, with satisfactory packing materials."

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N/A
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2006-07-20

"On 7/3 their webpage said garmin 360 is out of stock and won't be available until 7/17. Since my trip is scheduled mid Aug, I still placed my order to take advantage of their cheap price and free shipping. On 7/20 I received an email from them for the tracking #. Although I have not received my order, I'd like to give them the credit to fulfill my order on time as I know how hot this unit is on the market.

Update: Received my order on 24 and everything works fine. I will definitely do business with them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-07-11

"Horrible service. I will never order from them again. This is one mistake i won't make again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
2/5

2006-06-22

"I received the item later than expected because their inventory control are not correct. The item went out of stock for a short time. This was disappointing as I needed the item quickly.
Otherwise, it arrived ok and worked fine.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
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Delivering products damage free
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Delivering products on-time
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Overall customer service
Customer service being easy to reach
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Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2006-04-08

"Great experience. No problems, fast shipping. I would definately order from Chumbo again."

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Pricing of products and services
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Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

Verified
5/5

2006-03-11

"It was great!
Called them up to check if the BFG7900gtxOC was in stock. It was, I ordered, and it was here the next day.. Next day shipping was under 10 dollars! Excellent!!!
Thanks Chumbo.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
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Resolving problems
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Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
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Customer service resolving problems
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Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-03-08

"I cancelled my order because the video card that the Chumbo.com site said was in stock was not in stock. I will never order from them again."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Ease of checking delivery status
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2006-02-15

"Ordered a mobo (in stock) a few hours before noon on Saturday, by Monday it was still showing a status of "pulling parts/awaiting shipment". Called Tuesday around noon, cust service rep could not contact their warehouse in NC. Would email them and call me back, and I never heard back. Called this morning, order still in the same status, part still showing as 'in stock'. Was advised I would be called back no more than 30 min later. Received no call, called them again. Part is showing on back order, even though it still shows in stock. Cancelled. Will not use again, should have stuck with Newegg."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-01-13

"Excellent service - order shipped on-time, and arrived ahead of schedule. Order tracking information was provided in a timely fashion. Would definately order from them again."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Verified
5/5

2005-12-05

"Price was great and shipping costs were very reasonable. Item arrived very fast and in perfect condition. I would do business with them again. The product actullay stopped working the next day. I filled out the return form online and was emailed an RMA number within a few days. I mailed back the defective product and was sent a new one within two days. Teh new one is working fine. Good store and I would do business with them again in the future. The only bad thing about ordering online with all online retailers is when the product is defective you have to pay for return shipping of the defective product. But that's the chance you take to save money. I still saved $10 even with the return shipping costs compared to their closest competitor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-12-03

"I was beyond satisfied with this company. I called ahead of time to varify stock statis. A polite and efficient person assured me there were plenty in stock. I ordered online which was very user frendly. I was immediately received a confirmation e-mail. The next morning I received a shipping notice via e-mail and my purchase arrived that same afternoon! I would recommend this business to anyone who seeks a top notch preformer. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-01

"Searched everywhere on web for a Toshiba Tv stand to match Tv I bought for my parents. Not only did Chumbo have the stand I wanted at a great price, they also provided FREE shipping. Everyone else wanted $50 bucks or more to ship. Arrived on time and in great shape. Will definately order from Chumbo again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2005-11-14

"I got the stuff I ordered on the day they said it would get here. Small criticism: you could have a link right to the shipper's tracking system on the page you emailed me when you sent th etracking number."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with