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Product & services pricing
0.00/5
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5


5/5

2003-02-12

"Fantastic service.
Great price.
Super fast shipping.
Product is in perfect working condition.
"

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Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-01-09

"Very fast delivery, at a very reasonable cost ($5.95 for a 61 Lb Altec Lansing 641 speakers via fedex 2-day). Got the speaker today it's wonderful. "

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Overall product shipping and delivery process

5/5

2002-11-29

"I ordered a Berklin USB switch. The order was sent and received without any problems. Their shipping method was FedEx. I wasn't at home at the time of the delivery. Instead, a note was put on my door indicating that I could pickup the package at the Jewel Osco grocery store near my home. If you haven't used this service from FedEx, it's very convenient.

After I installed the device, I couldn't get it to work properly with my optical Intellimouse.

I first notified Berklin about this problem. The technical support was absolutely the worst. Their answer was, some mice work and some don't. They couldn't even recommend what devices worked with their product!

I contacted Chumbo and they agreed without incident to send me an RMA number so I could return the switch.

The person assisting me was very patient. She had recommend that maybe Chumbo could assist me with the purchase of another switch to resolve the problem. As it turned out the technical person assisting me, helped resolve the problem. He suggested that I try upgrading the mouse drivers.

I decided to keep the USB switch even thought I had received an RMA number. The Intellimouse worked ok after I updated the drivers. However, I always had to disconnect and reconnect the usb cable every time I used the switch to go to a different computer.

I did not have a good experience with the Berklin USB switch using Microsoft IntelliPoint software. It was too erratic.

I was able to get the device working without any problems by purchasing a new optical mouse, MX700 from Logitech. By the way, this is a great mouse product.

I had a great experience with Chumbo. Their staff showed innovative spirit in helping resolve the problem I was experiencing with this product.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-11-05

"I ordered three 50 packs of CD's from em. After they came and I already started using them, they called and said the price was wrong and they had to charge me full price. I refused and they said too bad and charged me twice as much anyway and wouldn't take them back since they were opened. Had to dispute it with credit card company. Never buying from them again."

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-17

"I pre-ordered SuSE-Linux 8.0 Personal from this company two weeks before it were to be released. I recieved my order THE DAY THE OS WAS RELEASED! WOW, that was fast! Quick, easy, and fairly priced items. Don't know about customer-service, haven't had to deal with them, yet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-04-01

"Great prices and fast shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use