"Hi have purchased parts from all the big on line venders from good to terrible customer service but purchased item a couple of times with no problem and everything packed and shipped professionally but the last time a small piece from on of my tie rod kits was missing (4small shims) and not only did they deal with the vendor on my behalf but they went as far as shipping it right to my house in a far bigger box than they needed to (part would easily fit in an envelope) they even apologize + a credit,if that isn't customer service than I don't know what is...staff is friendly and always try there best best vendor I've ever used "
"I saw a promo for 20% off orders over $279 and their was no asterisk next to it denoting hidden stipulations. I fill my cart with $1,100 in goods, enter the code and only $110 is knocked off............which is 10%. I then go searching for the fine print, found it and took $700 worth of product out of my cart that I'll just purchase elsewhere. "
"$10 shipping and handling on a $15 item that will be shipped in a postal envelope."
"I HAD AN EASY AND ENJOYABLE EXPERIANCE PLACING MY ORDER"
"Just what I needed. Didn't need the $3.95 insurance though"
"spoke to a representative. Very friendly, helpful and professional:)"
"I'll let you know when I get my parts"
"ordering was simple paypal payment was quick"
"Eas to order and the lowest price I found."
"The shipping for this 1lb part was high 42.50??"
"If you advertise free shipping, it should be free shipping."
“We're sorry to hear that you were disappointed with our free shipping promotion. For transparency, our offers do disclose that exclusions apply (for large items such as your sway bar.) In this case, there is still a significant savings in shipping, as the UPS ground rate for your package was $98.00.
We appreciate your business and appreciate you taking the time to share your feedback. If there's anything else we can help you with, please don't hesitate to contact us.”
"Easy to use website and professional help when needed"
"very helpful parts expert"
"First time using Classic Industries, very impressed with the parts availability. Look for forward to using CI again in the future!"
"First time shopping at Classic, found all the parts needed for my 65 Nova build. It is nice finding everything in one place. Will be buying more parts soon!"
"Seems every time I order something is out of stock, transmission mount left side , back up light set"
A rep from Classic Industries, ClassicGabe, has responded:
“Thank you for taking the time to leave a review. While the product you ordered is relatively light it's also quite bulky and delicate. The part shipped in a 78"x9"x6" box, and at 6 pounds, had UPS ground rate of $78.59.
We do our absolute best to keep our prices and shipping competitive and fair, but if you would ever like an agent to review your shipping details, please don't hesitate to contact us. ”