"Hi have purchased parts from all the big on line venders from good to terrible customer service but purchased item a couple of times with no problem and everything packed and shipped professionally but the last time a small piece from on of my tie rod kits was missing (4small shims) and not only did they deal with the vendor on my behalf but they went as far as shipping it right to my house in a far bigger box than they needed to (part would easily fit in an envelope) they even apologize + a credit,if that isn't customer service than I don't know what is...staff is friendly and always try there best best vendor I've ever used "
"ALWAYS easy catalog to reference. Great accuracy on parts"
"I search the internet for a 20 inch fan for a project car. You were the only one I found. I would rather have picked it up at your location but couldn't find that option."
"I wanted to look up a couple of interior trim pieces i need. But it's so hard to navigate on this website. I just gave up and bought this single item. "
"Very very ver very goooooooood"
"So far, so good. Wish you had everything in stock."
"They pretty much have everything I need for my project. "
"I talked to you help line to try find out what color carpet was available and if graphite was a dark grey color carpet. He was very helpful and professional "
"steering wheel adaptor was easily found on the web site and was in stock."
"Easy transaction and signing up an account."
"Website hard to use, kept kicking me out all the way and had to re-enter vehicle info and part I was looking for. "
"excellent selection of oer replacement parts, very specific on applications and fast shipping."
"A little difficult getting the shipping address updated. But it all good now."
"The prices are usually competitive, but the shipping charges at CI are always extremely high. ($53 ground shipping + $3.95 mandatory insurance). $57 for a tachometer and gauge lens set? Wow. The package weighs less than two pounds. "
"An easy site to navigate and purchase from."
"Need some new part for my hot rod and found them with ease."
A rep from Classic Industries, ClassicGabe, has responded:
“We're very sorry to hear that you found the website frustrating. We'd love to hear more about the challenge you ran into, if you wouldn't mind sending us an email. You can reach us at reviews@classicindustries.com. Our agents are also happy to help you over the phone during business hours at 800-854-1280. If there's anything that we can do to help, please don't hesitate to contact us.
We appreciate your business and appreciate you taking the time to share your feedback. ”