"Hi have purchased parts from all the big on line venders from good to terrible customer service but purchased item a couple of times with no problem and everything packed and shipped professionally but the last time a small piece from on of my tie rod kits was missing (4small shims) and not only did they deal with the vendor on my behalf but they went as far as shipping it right to my house in a far bigger box than they needed to (part would easily fit in an envelope) they even apologize + a credit,if that isn't customer service than I don't know what is...staff is friendly and always try there best best vendor I've ever used "
"Hi CI team,
Great website, always great service! And, thanks for covering my 1963 Plymouth Valiant!
But what about my other project, the '63 Corvair? You're not air-cool biased are you?"
"good customer service i am a long time customer and never had any problems that were not resolved"
"it is hard to find all the parts i have needed for this restoration but you have come closer than anywhere else"
"had to redo billing address mulktiple ntimes"
"I ordered a hard to find part for my 86 GMC. AND IT'S A NOS!"
"I wish you had a filter on your search options that only showed OEM/OE fitting replacement parts. Example, I type in "console" and I have to search through pages of aftermarket consoles and accessories before I find the OE style parts. "
"I log in, car is in my garage, and yet every time I have to start over with year make and model????"
"you need to ask if I want insurance not charge me for something I don't want or need . I'll order from someone else next time"
"I have a Camaro project and Classic Industries has almost every part imaginable for it. Their website is easily navigable and their prices are reasonable. I will continue to buy my parts from Classic Industries."
"fast information from the catalog"
"Easy to use site only place I could find the wheel trim covers for my pontiac"
"MUY ACCESIBLE HAY LO QUE BUSCO "
"way to lure me in with 30% off, most items not even 10% off, then crazy high shipping, certainly wasn't what I was expecting. out of 23 items, none were even close to 30% off, you should be ashamed."
"Easy, great products and good prices."
"would of liked to use pay pal"
A rep from Classic Industries, ClassicGabe, has responded:
“We're very sorry to hear that you were disappointed with the promotional discount you received. We do our best to disclose the details of our promotions up front, indicating that the discount varies and that exclusions apply. We hope that you still find a great value in the products we offer and the service we deliver.”