"Hi have purchased parts from all the big on line venders from good to terrible customer service but purchased item a couple of times with no problem and everything packed and shipped professionally but the last time a small piece from on of my tie rod kits was missing (4small shims) and not only did they deal with the vendor on my behalf but they went as far as shipping it right to my house in a far bigger box than they needed to (part would easily fit in an envelope) they even apologize + a credit,if that isn't customer service than I don't know what is...staff is friendly and always try there best best vendor I've ever used "
"Paying for shipping TWICE? Just don't offer the item for sale if you don't have it. OR be like everyone else and ship at your own cost. Thanks"
"Could not update qty at cart.
Otherwise good service."
"Frustrating online ordering"
"what more can you ask for in a online retailer. when there is a problem (few and far between) they fix it before you ask."
"I created an account and ordered my first from Classic Industries, the transaction went very well. I did call to question the suppler of a part I wanted and ordered it"
"Great selection decent shipping"
"The price of your front bumper doubled in price from my catalog 3-4 years ago. Most disappointed."
"overall good experience, good shipping"
"always helpful for my questions and needs for my Firebird"
"I think your shipping of over $10 for two mopar small block conical washers is a bit high. I know some companies like summit have a standard charge for a standard shipping rate. Companies are noticing some smaller parts are being sold by some competitors that are charging actual shipping which is causing the original companies to lose sales on certain small parts. Sometimes we need large parts like a fender, or a floor pan but other times we might need something small like two washers but nothing else to put on the order, That shipping hurt."
"Love Classic Industries, they are one of the very big reasons why our hobby is doing as well as it is. My only knock comes at the ridiculous shipping fees. I realize some if not all of these fees are beyond the scope of CI control, but these rates are still tough on the consumer."
"Fast Shipping and competitive prices"
"I was unable to use a gift card issued by your company. "
"I have not received the items I just ordered, but I assume the projects are fine. the only thing I am somewhat disappointed in is the shipping. Almost $16.00 to ship small items in a soft pack envelope seems excessive ."
"easy to shop and check out. Back ordered one [part"