"I had an excellent experience from ClubIT. The only complaint is that they use heavy paper as packing ballast instead of the foam peanuts. "
"The motherboard arrived on time and in working order. The price at the time of purchased was the lowest I could find, albeit with a mail in rebate."
"clubit.com is simply the best online computer store. they're prices are cheaper (with the rebates that they provide) and the customer service is unbelievable. I purchased a motherboard that went defect 3 months after I purchased it and they sent me another. I know this is not the normal policy and I would not expect them to do it again, but I must say, they are exceptionally professional. I have always been able to get a person on the phone. I'll just buy here instead of newegg or zipzoomfly."
"fast shipping, cheap/competitive pricing, perfect."
"Totally painless transaction. Great prices, if they say "In Stock" IT IS, fast shipping, and reasonable shipping costs. I'll definitely shop here again!"
"Initially I had sent a message and it had been inadvertently deleted by a representative, but my order was corrected immediately once the error was realized. The customer service is excellent and because of that, I would certainly shop with ClubIT again."
"great service delivered promptly the product is also great.i would do business with this company again and would recommend their services to my friends and associates.this is a great company."
"Couldn't ask for better service! Quick easy ordering process, even keeps tabs on mail in rebate forms associated with the order (so when I lost the first one it was easy to print it again!) 10/10 in my books!"
"thank you the service was very fast I recieved my order within a few days of ordering it. i appreciate that very much.."
"Excellent service and quick shipping. I rate ClubIT up there with Newegg. Will deal with these guys again."
"Excellent customer service. Possibly the best in the online tech selling community. I would recommend them to friends or family no questions asked. Great prices and Great customer service keep me coming back for more."
"I was thrilled with both the product and the price for the product. Service was great and the package arrived promptly."
"Showed up quickly, all looks good. Rebates not yet received -- time will tell."
"I ordered a Chenbro SR10769 server case from these guys. This was supposed to include the 2 non-hot swap drive cages; without them you cannot mount any hard drives. Nowhere on the listing did it mention that the cages were not included (well, until AFTER I called and complained).
I immediately called and talk to an account rep (name removed) and explained the situation. He went out and realized that all of his SR10769 cases didn't include the drive cages. He told me he'd call me back the next day. He didn't; I had to call him.
He told me he was going to try to get my replacement cages, and after several phone calls, he said that one cage was on the way (even though there's supposed to be TWO cages).
I have not heard from them in over a month, and he never shipped at least the one cage as he promised. Very poor customer service - since the case weighed over 50 pounds I'd have eaten over 1/2 the cost just to ship it back to them.
*Update 02/08/07*
ClubIT went ahead and not only sent me the drive cages, but the updated units that had the hot-swap capability. It took a while, and was a result of posting about them on this website (reseller ratings) that possibly forced them to make right on this situation. Or possibly, had I continued to make daily calls eventually they'd have straightened this out.
At the end of the day, they made this situation right for me, and that's all one can ask for. Bravo to ClubIT!!
Shawn"
"My cpu was shipped promptly and in excellent condition. It worked perfectly and I would definitely order from club it again! "