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5/5

2005-12-09

"While ClubIT did a great job getting my package to FedEx. FedEx has again dropped the ball. As of today my package is 6 days late with no idea exactly when it will be delivered. I guess as long as ClubIT only uses FedEx as their only shipping solution I'm going to have to take my business elsewhere. That really is too bad as ClubIT is a great place to do business with.

"

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N/A
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Making decisions on their own
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Verified
5/5

2005-12-08

"Ordered EVGA 7800GT/motherboard combo. Items arrived as advertised with free shipping(Fed-Ex ground). This is a relatively new place, but the service is excellent. Their selection isn't as large as some of the other big computer component sites, but their service is top notch."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-11-28

"Ordered an eVGA 7800gtx, paid for overnight, recieved it next business day. Card is more than I expected in performance, and will be doing business with ClubIT.com again. I usually do business with Newegg.com, but now I have another online vendor with ClubIT.com. As in ebay language A++++++++! "

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Pricing of products and services
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Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

4/5

2005-11-26

"Just ordered an external enclosure for hard disk (ENCLSURE ATHENA 3.5" W/NEON LT SI USB2) for FAR (Free After Rebate). At least today, the prices on the items I checked were less than at other stores with which I was more familiar (e.g., Newegg). The ClubIt website is easy to use. Assuming that delivery is fast and that there are no problems with the rebate, this will be a fantastic shopping experience.

Update: Rebates were finally sent, after more than six months and numerous emails and phone calls. Rebate delay is not ClubIT's fault, but it certainly soured my experience with my first purchase at their website.
"

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Pricing of products and services
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N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
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Overall quality of the company
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Is committed to quality products and services
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Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
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Delivering products on-time
Overall technical support
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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5/5

2005-11-26

"This is my second order from ClubIT. Excellent service and best prices around! Will definitely order from them again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
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Resolving problems
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-11-23

"Overall, my first purchase from them was great. They had the lowest prices for the case and heat sink/fan I wanted. The items were shipped quickly and at no cost (they had a promo free shipping for purchases over $50).

One minor issue was their product descriptions did not exactly match the products. I sent them feedback via emails. They replied and immediately fixed the errors on their site.

Hopefully they will have a bigger selection soon. I plan to buy more things from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
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Making decisions on their own
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Web site reliability
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Speed of web site

Verified
5/5

2005-11-21

"First: Id suggest more people submit there comments about this store... they have realy competitive prices, and there toll free customer service number is right on there front page. All the comments so far are good including my own, But its just the few number of comments on here that made me sort of skeptical in the first place.
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I dont have any experience with there customer service, I only ordered the item bellow from them and so far so good.

I ordered the 6800GS when thy had it for $200.
There located on the West coast, and Im located on the East coast.. So as expected it took a week for the shipment ot reach me, same thing with most West coast retailers such as SVC.

I dont care how fast they can ship it, as long as its shipped propperly, and it was.... When i first recieved the package i though at first maybe fedex had an accident and opened up the package to see if anything was damaged and taped it back up again... however appon closer inspection i could tell that it was just a re-used box form the shipper, because the Fedex stick was placed right ontop of the flaps of the box that looked like they were retaped.

And apon opening the package i found the 6800GS Retail Box still Sealed from eVGA and properly packed with packing-penuts around both sides of the box.

I opened it up and tested the card, works perfectly. Runs HL2 flawless at every setting on High, Any AA setting, 16xAF, 1600x resolution. Doom3's (Timdemo demo1 1) scored = Ultra, 1024x, 2xAA, 16xAF = 81.3fps, same settings at 1600x res = 47.6fps..... the card reads 25C Ambient temp = Bellow 34C Idle, 55C loaded. Id say test equals = perfect.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
N/A
Is trustworthy
N/A
Is easy to do business with
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-21

"the case is pretty flimsy but jeez it's only $10 totally sweet! simple process, shipped really quick, great experience"

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Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
4/5

2005-11-21

"Clubit had a pricing error on their website, so I called them up and they took the order over the phone with the correct price. Also the item I ordered was out of stock, so they upgraded me to 2nd day shipping with no additional charge. I would order from them again!"

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Verified
5/5

2005-11-15

"Got a great deal on a 120mm FAN. Free after rebate AND free shipping.
This guys ship REAL fast too. I ordered on a Friday night, they shipped it out on Monday, and I recieved it on TUESDAY!
They look like a new company, but so far so good!
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Resolving problems
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Making decisions on their own
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Verified
5/5

2005-11-12

"Ordered several components for a new computer build - prices were right on and customer support was excellent. Parts arrived carefully packed via Fedex on the appointed day. Will definitely be a repeat customer (the free shipping is a big bonus.)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
Customer service being trustworthy
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Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-12

"These guys are great! I rate them up there with Newegg.com Yeah, they're new to the block, but so far, I am very very happy with these guys, will order from them again and again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-11-09

"Great! Exellent! No problems! Would use again! Best price. Everything went smooth. Order arrived as promised. "

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
N/A
Overall customer service
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Verified
5/5

2005-11-08

"I tryed out ClubIT.com Because of their cheap prices most of all, but also good selection. I build computers on the side and I built a friends computer but we used his credit card to order the parts. Clubit sends me an email saying that my billing address does not match up (which is totally my fault, I put in my home address and not my friends) and I sent back the correct billing information. Well, They later ship that order out and I got my packages on Saturday from fedex! I couldnt belive it. They either overnighted or 2nd day mailed my packages to me! And the error about the billing was all my fault. I will keep ordering from ClubIT.com. They have won over this customer."

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Verified
5/5

2005-11-05

"Purchase went smooth - Received a great price and the packages were sent very quickly. FedEx arrived a day early and I'm very pleased with how this transaction went. I'm definitely including clubit.com in my online quest for bargains in the future also. A+"

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