"I found Coffeeitalia to be a good company to deal with.
The website is clear and easy to use. The range of items stocked is comprehensive. Although offering few deeply discounted items, I felt that the Gaggia Classic that I bought was excellent value for money. Despatch and delivery times were fine."
"The most awful experience I've ever encountered. Ordered a hugely expensive machine for a wedding gift and upon opening was dinted severly. Contacted Matteo and was left gob smacked by his response. He blamed the courier company and said not his problem. Then ignored my calls and emails. Please never use this website for expensive goods. Was such a bad experience and the customer service was awful. Even asked if I could send back at my own cost and get a replacement and was told no. Buyer beware! Shop elsewhere. Also note that until now they had all reviews deactivated on every platform which is a telling sign in itself!"
"My comments are directed to Marco
My comments are directed to Marco. I had the absolute best customer service experience I have ever had while working with her yesterday. Me and I worked together for about one hour. He instructed me as I disassembled my Quick machine, using an electrical tester to verify whether or not each component was working properly. Several times it became necessary for me to photograph a component, email Marco the picture all the while speaking with her by cell phone. We eventually determined which part was defective and Caffè Italia shipped me the component under warranty. It was a five star experience.
Thank You!"
"Stay away from order from this website I placed my order on 4th of April 2019 and I got my grinder 2nd of June 2019.After I placed my order they told me "Your order will be dispatched within one week". Very bad service as well on 12th of April I asked when I will get the tracking number for the shipment they replied what color I ordered."
"Am Montag habe ich eine Rancilio Silvia E v5 und einen ordentlichen Tamper hierzu im Onlineshop von Caffè Italia bestellt. Beide Artikel wurden sofort versandt, zeitgleich erhielt ich einen Link zu einer aussagefähigen und stets aktualisierten Sendungsverfolgung. Ich war sehr erfreut, dass trotz des weiten Weges von Italien nach Niedersachsen die gut verpackte Ware schon vier Tage später bei mir eintraf. Alles war vorhanden und die Maschine schnell betriebsbereit - das mach Spaß. Meine Erfahrung zu Caffè Italia: professionell, zuverlässig, bester Preis. Vielen Dank!
Andreas
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"Excellent service and great selection of quality products. I only wish the standard shipping can be faster.
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"Thank you for your super recommendation!
Super good service and fast delivery.
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"This seller is a seriously cheaper alternative compared to other Compak resellers in Germany. Fast delivery of the grinder in a double cardboard box by FedEx within less than a week. The invoice I got via Email a few days after delivery. The machine works great so far, therefore I cannot comment on the technical service.
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"Thank you for processing your order.
I am satisfied with your services and I have also recommended you to your friends."
"Honestly I was a bit sceptic first, but it turned out so well. Ordered the items on Monday, received by Friday, straight from Italy with DHL. Ordered it for my company in Holland, with Coffeeitalia you can do an intracommunautair transaction, worked great, I'm very happy with it."
"Very bad service.
I didn´t get an invoice. It took me a lot of effort to get it (after almost 2 months).
The coffee maker didn´t work properly, so i complained but didn´t get any reaction.
Next time I order somewhere else definitely!"
"This whole transaction was a great experience for us; from the moment we made an initial enquiry the customer service was excellent and prompt, which was crucial in making the decision to buy the machine. The machine itself is fantastic and very reasonably priced. Nothing really to add but one huge thank you and congratulations! "
"I just ordered a Rancilio Silvia coffee machine from Caffè Italia.
Their website is very informative, they have a good range of machines for all uses at good prices.
The machine was delivered promptly in secure packaging, unfortunately the coffee beans I had ordered had not been included but this was quickly remedied following an email. I have no hesitations in recommending Caffè Italia, I will be ordering from them again"
"Great service . Very fast delivery . Thanks a lot ."
"Perfect customer service. Ordered my machine, got confirmation of the order and shipping the next working day and received the machine (after a mistake by Fedex which Coffee Italia helped a lot with). Couldn’t be happier!"