"Got my coffee machine as ordered. Great customer services from Mateo, who was very helpful with prompt answers 1,5 y to my small questions since my purchases"
"Great variety, good rates"
"La Pavoni Europiccola Coffee Machine and Rancilio Rocky Grinder
I ordered from the Cafe Italia website because it was the best price I could find. I read the online reviews after I placed the order and I was concerned about the negative feedback but needn’t have worried. I called the UK number and was much happier once I had spoken to Marco. Marco explained that the machines would be shipped from Italy and supplied with UK plug adaptors.
My delivery was shipped by FedEx I received notification with a tracking number and the machines arrived in 7 days exactly as Marco said they would.
Unfortunately I have had a couple of issues but Marco and Matteo have been excellent. They responded quickly and both were polite and very helpful. In fact, I now have a good rapport with Marco and he included a bag of coffee beans and a beautiful wood tamper free of charge.
The bean hopper on the grinder was broken in transit and Marco arranged a replacement which was delivered quickly and was easy to fit.
I had an issue with the coffee machine not reaching temperature and it let off steam constantly. Matteo told me how to resolve the issue, it was simply caused by manufacturing dust in the pressure release valve. In fact I sent an email at 9.45pm and received a response from Matteo 10 minutes later explaining what the problem was and how to resolve it. That’s pretty good service in my opinion. I’m not sure these guys ever stop working, I’ve had responses during the day and late into the evening! Marco has always answered my calls or called me back very quickly.
The UK address on their website is actually for A E Stanton, a service centre that they use. This is confusing, the website could be a little clearer. Personally I had no issue with this or the plug adaptors. I can easily fit a UK plug to the machines should I feel the need.
In summary, a big thank you to Marco and Matteo, they have been friendly and resolved my issues quickly. The machines were a great price and the free coffee and tamper were an additional bonus. "
"4 minutes ago
Caffè Italia- Rancilio Silvia
This is the second time using Caffe Italia UK and again were super pleased. Last year we purchased a Rancilio grinder which we really expect to arrive before Christmas (due to lateness of ordering) but arrived on Christmas Eve.
This year we ordered a Rancilio Silvia coffee machine which arrived direct from Italy within a week.
Each time the carrier has been FedEx and it has been very easy to track the parcel.
Even more amazed to find that the 2020 version of the machine was sent when we had ordered the cheaper 2019 edition. My husband is over the moon with his professional tamper. The machine is very solidly built and a lot quieter than our previous machine. It has taken a little while for my husband to get the coffee grind right having used Gaggias for last twenty years but everything has now fallen into place and the coffee is fabulous.
We have had very little email communication with both orders but what interaction we have had with Caffè Italia has been pleasant and prompt and very professional and I would not hesitate to recommend them."
"My Quick Mill Alexia Evo has arrived just yesterday. It is truly a wonderful machine!
Thank you very much Caffe Italia for the transaction and assistance.
Fair price and product exactly as advertised."
"I bought a elektra casa a leva espresso machine, except that it looks amazing, gives you delicious coffee. Customer service at a very high level, I got answers to my bothering questions in 10 minutes. wow! Low prices with high quality. Thank you for this pleasure!"
"Ordered on a black friday discount and the correspondence was friendly and carefully"
"I had a great experience with Caffè Italia. There was a little delay in shipping but I've got the machine that I am happy with.
Moreover, I have received my taxes back as I don't live in the EU.
Thank you!"
"I bought Profitec Pro 300 for the best price available online. Quick delivery, excellent follow-up service, overall I am very satisfied. "
"I bought a Gaggia Babila Espresso machine along with a bag of Caffè Italia coffee beans. The shipment is really fast and I was able to get my items within a week, given it’s from United Kingdom to Denmark.
The machine is great and I have since drunk at least three cups of latte or cappuccino per day :-) and the beans are very fresh with a lot of crema.
I would definitely recommend Caffè Italia for anyone who is either just getting into espresso and not satisfied with milky drink at chain coffee shop to coffee connoisseurs. They have complete lineup of machines ranging from very decent low end ones for starters to high end presumer, commercial ones, accessories and coffee beans."
"Fantastic range of products at competitive prices.
I purchased the Gaggia classic and ground coffee (which was delicious). Great products, great service.
But the most impressive part of purchasing from this company is the aftercare.
Fast, Informative and professional.
Couldn’t be happier. "
"Just wanted to say thank you for great service and for recommending an amazing machine. After two weeks and lots of practice now getting quality shots and microfoam. Love the machine.
"
"Great team works, communicate well with customer to solve the problem and great price too.
Keep it up."
"I have never faces such a lovely costumer service before, besides their good quality Items! Thanks a lot "
"This is now my second order from CoffeeItalia and once again I was assisted in an ultra-professional manner by Matteo.
My first purchase was for a QuickMill Alexia EVO which I am enjoying on a daily basis. However I was getting increasingly frustrated with my coffee grinder which remained slow & noisy while dispensing clumpy grinds. A few emails later and I had a Ceado E37S (with the new worm gear) on the way.
No need to mince words – the E37S is an absolute beast. It is SO easy to setup and gives perfect, fluffy, clump-free grinds dosed right into the centre of the portafilter. No mess, no hassle and lightning fast. The touchscreen is a joy to use & not under or over sensitive and the menu easy to understand. The overall design is clean, sleek and just the right side of industrial to fit in a home kitchen. If I had one complaint it would be that the hopper is way too big for home use and Ceado could allow the option of supplying the small one instead. But this is minor complaint because the small hopper is available to buy separately.
Ceado have done so many things right with this grinder (like easy maintenance, micro adjustments with the new gears and no loss of settings during cleaning) that it basically answers every demand I could ask for, bar single dosing (which is do-able, but not without risk).
Yes, the E37S is expensive. However after weighing up the options and comparing the competition, I see it as a (smart) long term investment with great customer service from CoffeeItalia backing me up should I ever need it.
Recommend CoffeeItalia, Ceado & QuickMill? Without a doubt! And I look forward to dealing with them again soon.
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