"Bottom Line Upfront:
You must burn test the machine yourself if purchasing from them. I don't believe that they do the 72 hours performance burn test on the machines prior shipping out. The merchant will resolve your issue within a timely manner, should there be anything wrong with the machine. If you don't mind the hassle, they do offer a decent price.
Here's how I reached to this conclusion:
This had been a very interested buying experience.
The system showed up in a timely manner with the following issues.
1. Side panel was cracked.
2. Video card was not installed properly.
3. The system starts to get CMOS failure within five hours.
My immediate reaction is to reinstall the video card, shoot them an e-mail, and file a review. While the tech support blamed it on "shipping damage", and called me a jerk for writing the review without contacting them to resolve the issue first. I agreed to revised my review again after the issue had been resolved.
They immediately recalled the system back. Fix everything, and overnight it back to me. The whole process took about a week, which is pretty impressive, considering.
1. Cracked side window. It's probably the shipping. It was replaced.
2. Video card was re-installed by me prior shipping back, so that's my bad for not giving them the chance of finding out what happened.
3. The system had a single defective memory that they replaced. Per their tech support, it should've took no more than 10 minutes for them to fix this issue, and the system didn't have to go back.
Thru out the whole process, their tech support Ed, a very unpleasant man to deal with, respond all my e-mail within the 12 hours window. However, they are almost impossible to be reached by phone. Maybe it's just me, because I can't stand waiting on the phone for more than 20 minutes."
"Everything i was hoping it would be! Elena was very helpful and even pointed out some capatibily issues in my order minutes after I finished the ordering process. Shipping time was what I expected it to be for a custom built desktop, i understand it can take a few days to make it. Ordered 6/6/12 received 6/18/12 the packaging was pretty solid in safty peanuts and plastic pillows. Hooked it all up and its one hell of a machine for the price. Overall very enjoyable experience with this company and will return."
"After placing an online order for my “dream PC”, I received a courtesy call from Elena at AllPCZone. She mentioned that my configuration might have some issues. Elena suggested a few changes keeping in mind my budgetary restraints. Once completed, the new “dream PC” configuration was faster, upgradeable and more stable while remaining with-in my budget.
You guys rock and I love my new PC which was delivered in about 1 week.
"
"Overall good experience. This was my second purchase with them. My first purchase was a few years back thru eBay. When that PC arrived there was a slight issue which was quickly and efficiently resolved. That experience led to my decision to make this new purchase with them directly through their online store. I would highly recommend ComputerLX. "
"Very fast Shipping! Fast computer! would buy from again!"
"Only way to activate the warranty is to write a review. Good times."
"Very pleased with my purchase. I would highly recommend ComputerLX to anyone who wants to customize their PC with desired components. Price was just right!"
"it was easy fast and im satisfied with the product."
"Extremely fast service with absolute no problems at all. Great custom build options at competative prices. Would reccomend for anyone looking to build the best computer within their budget."
"Worked with Elena, initially did their ebay account, but soon called me with updates. Very speedy with the delivery and assembly. Definitely recommended to my friends."
"Amazing! Ordered Friday, came Tuesday! Solid build! Great price! Will buy from again! 200%! "
"Order Number CLX-16169
So glad I ordered through ComputerLX built the best machine I have ever owned will be doing business again with them in the future I hope."
"Excellent experience and service."
"Worked with Elena, who was terrific in helping put togather a super photo editing system. It arrived on time, the set up was easy and everthing worked. My last experience with a custom build PC, from another company, was a needed replacement for the power pack and the motherboard upon arrival. Not this time. Thank you for a great experience.
David M
Paradise, TX"
"Over all shopping experience was fairly good. It was easy to navigate and select the options we wanted on the computer. But since receiving the computer we have nothing but problems with it. And it may just be that something is wrong with the software, but we shouldn't have as many problems as we have had especially with a brand new computer. "