"I have had very good success with these folks. Regarding this order, I forgot about the freebee until after placing order. Sent request via online form and Angela quickly responded that she would add it to my order. That was above and beyond!"

"I have been doing business with CSO for over 2 years. Until earlier this year I had no problems. It is too long to detail but I had made up my mind never to use this company again. Had it not been for the excellent support of Terri Monteith and her continued interest in my small company, I would not have placed this order yesterday. I have only good things to say about this ONE employee. I hope this company realizes what an asset she is to them. As long as she is there, I imagine I will be a customer who spends several thousand dollars per year.
Jerry Royall, Owner
JET Computer Services"

"Here are the e-mails associated with this company. BEWARE! They are a bait-and-switch operation with horrendous customer support!

**********************

Angel,

This is ridiculous. Stop blaming your vendors. When are you going to ship my product?

Chuck Jones

copy of e-mail being posted on resellerratings.com

***************************************

At 01:27 PM 10/30/2002 -0800, Angel wrote:
Chuck;

Thank you for your inquiry. I sincerely apologize for any
inconvenience. Please note that we were anticipating having the
necessary supplies to ship your product. However, due to a delay from our vendor, we are still waiting for the necessary packaging materials.
I assure you that your package will ship immediately upon receiving this materials into our warehouse. If there is any other way I can assist you, please let me know.

Thank you,
Angel

Computer Surplus Outlet
http://www.computersurplusoutlet.com
3065 E. Patrick Lane # 3 Las Vegas, NV 89120
***-***-**** Sales
***-***-**** Tech Support and Customer Service
***-***-**** Fax

Sales Hours: 8 - 6 Monday-Friday, 10 - 3 Saturdays
Customer Service Hours: 9 - 5 Monday-Friday
Retail Hours: 9 - 6 Monday-Friday, 10 - 3 Saturdays
We are in the Pacific Standard Time Zone - - GMT (-08:00)

"The Internet Liquidator of Today's & Yesterday's Computer Products"


-----Original Message-----
From: Chuck Jones
Sent: Wednesday, October 30, 2002 12:11 PM
To: ****@****;
****@****
Subject: Unsatisfactory Shipping Practice


This is a copy of a message I sent on 10/25/02. I am still waiting for
an answer and my shipment!

Angel,

Shelly tells me that my order, can not be filled because your shipping department is waiting on a "special box" Can you tell me why you offered these products for
sale and charged me $52.85 for shipping if you didn't have the supplies necessary on-hand before the sale? Why wasn't I notified of this planning error at the time my order was confirmed, and why did you wait for me to contact you for this information? You have my e-mail address, in fact I received an e-mail this morning, offering to sell me more of these computers that you can't ship, because you don't have the necessary supplies. We are also in the manufacturing and sales business. If I treated
my customers the same way you treated me, I would expect to lose those customers!

It will be interesting to see if my comments are published in your
newsletter under the heading "WHAT YOU ARE SAYING ABOUT CSO", but I
suspect this one will just never get published!



===================================================
Chuck Jones
Information Sys/Tech Manager
===================================================
"

"Junk is all they sell. Save your money and buy the real stuff. And beware their freebies. They are not free, they charge outrageous shipping fees, and the free stuff never works.

Help get conners like these people off the Internet."

"Bought from this outfit twice.
Received free shipping on one promotion. Was gouged on shipping the next time that I bought.
Never received an invoice or packing slip with either order.
Mainly ordered cables and non-failure prone merchandise.
Would probably not buy from them again. I need documentaion of what was bought and the prices paid."

"WARNING!! DO NOT do business with this company! they will take your money, ship the wrong parts, and not give any options to resolve and then tell YOU YOU LIED to THEM by not calling. MARK the manager said, "You don't scare me, you are banned". because I left negative feedback on Ebay because they send the WRONG part, and would NOT resolve. I paid double-shipping, called 4 or 5 times to Angel (three times), and the manager twice. They get an "F" for business resolve "F" in customer service and an "F" in customer satisfaction. BEWARE DO NOT DO BUSINESS with Computer Surplus Outlet in NV unless you have money and time to waste."

"GOOD PRICES. ORDERED FROM HERE SEVERAL TIMES. NEVER HAD AND DAMAGED ITEMS. SHIPPING IS REASONABLE, FREE ITEMS OF THE WEEK ARE A NICE FREE ADDED BONUS. JUST ORDERED A 200O+ XP 512 RAM 40 GIG HD AND ALL THE EXTRAS EXCEPT THE MONITOR AND OPERATING SYSTEM. 499. FREE SHIPPING... CANT GO WRONG SAME SETUP AT OFFICE DEPOT IS 3OO MORE WITH SAME STUFF THATS IN THIS ONE."

"I won a stick of 128MB PC133 SDRAM on a EBay auction. I paid promptly and received the memory about 10 days later. It was defective. I sent three emails over a week and also filled out the RMA request form on their web page. I got no response. I gave them a negative rating on EBay. A day later they gave me a negative rating, claiming I did not contact them. Blame me for their administrative problems? I finally got into contact with the owner via email. She gave me a RMA number. I mailed the faulty memory to them. Two weeks pass with response. US Post Office tracking number shows they accepted the package two days after I mailed it. I filled out their web based form asking for status. No response."

"I've ordered from this company several years ago and was pleased w/ the order(s)-they sent me an extra video card by mistake one time-but one time, I ordered a cd rom and it quit working w/in a short period of time afterwards. I got a RMA from them and sent it back. Per a phone call to them, they said their techies said it was defective and I would be sent a replacement. When I opened the package, it looked like the same one. I installed it and it didn't work. I called them back and they told me that it did work and they sent me my original one back. I raised hell and said it still didn't work and I wanted my money back. Again I got another RMA and sent it back. I didn't get my money back promptly so I notified the BBB and they had to interviene. Finally I got my money back. Will not order from them again unless I'm hard pressed for something at a cheep price."

"as always, great prices, and nice free with purchase items. order arrived in great shape and in good time."

"I have found this retalier to serve its purposes reasonably well, but there are a few things its not. It does not tend to be very quick, and deals with odd items. As such, never order anyhting not listed as in stock, and maek sure any special youorder is a recent offering, otherwise it may be out.
On the other hand, they have a nice selection good prices on lots of stuff (always checkup on their prices though), adn acceptable service in most cases."

"Would not recommend these people to anyone. Took 2 weeks before they even decided to send my order. I called to find out where my order was and they claimed that it might be lost and never sent at all. Finally that day it shows up in the system as shipped that day. STAY AWAY FROM THESE PEOPLE!"

"Never again..."