"the co. gave free shipping after x amount of money is spent. what they DO NOT TELL you is that it takes 2-3 weeks to get your order. I will never use them again.
I took the time to call you over the issue. your rep. said it was not your fault the shipping time was so long. please tell me WHO choose the free shipping method? YOU DID. I was also told that if I wanted it shipped in a timly manter I had to pay extra. because your co. thinks everyone else is wrong is another reason I will not use you again. the more I talk to your co. the more I don't like it."
"did not have the shorts i bought and said they were discontinued after i already ordered them"
“Thank you for your recent order with us. We apologize that the Dickies Men's 13" Loose Fit Multi Pocket Work Shorts have been discontinued. This has been updated on our website and the item has been discontinued by the manufacturer. Please feel free to contact us toll free at 877-734-2458, if you need further assistance.”
"Excellent service and quality merchandise. Thanks."
"The product I ordered was actually out of stock, which happens, but I wasn't able to keep the order open as fulfillment was a couple months out. I was told that was too long for your system to hold. That's not service in my book and I probably won't be back for anything else."
“Thank you for your recent order with us. I do apologize the item order is on an extended manufacture backorder. We would be happy to speak to you and offer suggestions for a substitution. Please contact us at 877-734-2458.”
"great service. Love ordering from construction gear"
"Thank you! It was delivered quickly and was exactly what I wanted. "
"Everything exactly as advertised, and at the lowest price I'd seen anywhere!"
"Great items delivered quickly!"
"Pants were exactly what i was looking for and order came fairly quickly."
"Like the pants and prices were great but a couple of pair of pants had green zipper tatoo from shipping and after one washing not all came out. "
“Thank you for your recent order with us. We apologize that 2 of the items you ordered were defective. As we discussed, a reship will be set up 2 pairs of defective pants. You may keep or discard the damaged items as we will not need the items back. We appreciate your feedback and apologize for any inconvenience. Once the reship is processed, tracking information will be sent to your email address. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
"Great job. I will buy products from you in the future. Thanks!
"
"Received in a timely manner."
"I love my order and will be getting more stuff soon
"
"Size 2xl was not full cut as advertised- Couldn't get the pants on over my hips!! This product is NOT waterproof as shown online. It's in the mail to you for full refund. You also might consider shipping assistance when customer's are dissatisfied with purchase. To add insult to injury it cost me $10 to get and $10 to return. At the price charged and the quality received- I am totally not happy!!!!!!"
“Thank you for your recent order with us. We apologize that you were not satisfied with your purchase. Please contact our customer service department at 877 734 2458 as we would certainly like to refund you for the return shipping charges. We will also need to obtain your credit card information to issue the refund. Please keep in mind for future purchases to contact us first for resolution to order related issues. We could have sent a prepaid shipping label to you for the free return shipping. Your feedback on the fit and description of this item is important to us and we will pass on your comments to the manufacturer of the product you ordered.”
"fast delivery and best price on my lil cowboys "boofs"!!"
A rep from Construction Gear, online-m, has responded:
“Thank you for your recent order with us. We are showing your order was placed 5/22/13 and the order qualified for free shipping. The order shipped on 5/23/13. Orders that qualify for free shipping are sent via our Economy shipping method which can take 1-2 business days to process and an additional 3-10 business days in transit. If you are requiring the item within a certain time frame we do offer forms of expedite shipping at cost. If we can be of further assistance please do not hesitate to call.”