"I've never ordered contact lenses before and you don't make it easy. My doc put "base curve", "diameter", "sphere", "cylinder", "add", and "color" on my prescription. How about some ? or "Help" pop-ups to help us translate these things? Apparently they're called different things. I'd have felt more confident if you'd told me you'll review my prescription to ensure I ordered correctly, but you don't say that anywhere, just that you're required to legally have it on file (which suggests you don't even look at it). And how am I going to know if I made a mistake unless I open a box and put a pair in, at which point that box is not returnable.
The website could use a design upgrade and I had to re-enter my coupon code once I got into checkout.
So overall, happy with the prices, but not happy with the experience. It was too hard."
"Reasonable prices and fast shipping! Thanks!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Price was at least $100 cheaper than other lens sites!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"The past orders were helpful to remember what info was needed"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Easy. No hidden fees. Thank you!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Once again, Contact Lens King is the most straight forward and HONEST contact lens supplier on the internet! Everyone else quotes prices, then at checkout the total is WAY HIGHER (n one case $102 HIGHER) hoping the customer won't notice their bait-and- switch tactics. Not at Contact Lens King, though! THANK YOU for being a trustworthy supplier!!!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Sometimes slow and unresponsive website."
"I ALWAYS GET GREAT CUSTOMER SERVICE AND THEY ALWAYS UPGRADE ME TO 2ND DAY SHIPPING FOR FREE. THE PRICES ARE VERY VERY GOOD! I AM A RETURN, RETURN, RETURN, RETURN CUSTOMER."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"It always appears iffy as to whether the order has been completed."
“HI. Thank you for your order. Could you advise what you mean? Do you receive an error or are there issues when you submit your order? This information will help us resolve any potential issues. We appreciate your business and look forward to serving you in the future. ”
"easy to use site, great prices"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"First time doing business web site was easy and it took only a few minutes to place my order"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Melissa was super helpful and patient with me!!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Using the website is super easy"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future.
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"Best price I found anywhere on the web. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I needed contacts and saw a great price on your website. Then I see that during checkout, they slap you with a "processing fee" which is extreme. So basically the price shown at the first glance is NOT what you're really paying. How about being HONEST and TRANSPARENT and just show the consumer what they're paying upfront. I don't know how this isn't illegal. Probably won't shop here again because of the shadiness."
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
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A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order. I apologize you feel it was hard to order. The wording that is used on our website and the fields for each product that is required is exactly how the manufacturer makes the product and the wording that is used on the product itself. Yes, there will be different words that do mean the same for example: Sphere and Power, Toric and Astigmatism are just to name a few. However, how we have it on our site is exactly what the manufacturer calls their product. We understand it all can be confusing since the doctors may not always write it according the manufacturer. Most products have a standard base curve and diameter. If that is the case for your product those fields will be automatically populated on our site and more than likely not indicated on your website. If you are on the product page that is stated on your prescription, you will find all parameters will match. When it comes to the verification process, we are required by law not only to have it on file, but to verify it as well. If there are any discrepancies, you will be notified email to contact us immediately to ensure the order is processed quickly. If you have any questions during the time you are order, you can reach out to us during our normal business hours which are: Monday through Friday from 8:30am to 5pm EST. I do hope this clarifies some of the contact buying process. ”