"The processing fee and then the 10% off promo code did not work. "
"Misleading advertising to get business. I read the additional information, but in addition to processing fee added high shipping fees."
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"Purchased my Air Optix Night and Day Contacts for a great deal! Was only $85 for a 6 month supply vs over $200 at the eye doctor. Would highly recommend. :)"
“HI. Thank you for ordering with us an taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"to get the sale price you need to Google your site....eventhough i should be able to hit Re-Order on your site to get the sale price that i paid with my previous order. Makes no sense whatsoever"
“HI. Thank you for your order. I apologize but prices are subject to change on a daily basis. We do our advertising on multiple search engines therefore, to find any current sales price (if any) you will need to do a search before logging into your account. We appreciate your business and look forward to serving you in the future.
”
"This company has a great price on quality contacts. They sent me reminders, at the time I requested (30 to 180 days options available) and they upgrade my shipping to Priority at no additional cost. And sent me a 10% off coupon!"
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"hard to reorder as site does not easily allow you to select prior item and quantity. Also, despite prior Rx given, asked for Rx details"
“HI. Thank you for your order. I apologize you feel the re-order process is not user-friendly. Once you click on re-order, all previous orders will be displayed. Click on the invoice you are looking to reorder and add the items to the cart. At that time you can adjust the quantity needed. The reason you were required to reenter your prescription details is because your previous order was 2022, which means your prescription is expired and we require an updated one to further process. We appreciate your business and look forward to serving you in the future. ”
"I have used a number of companies and they are by far the worst. Never have I had to wait this long just for my order to process, and I’m still waiting. The prices aren’t any better then the other companies I would suggest saving your time and energy and avoiding this place all together."
“HI. I sincerely apologize for your frustration. Upon looking into the order history, you placed the order on Friday the 23th after business hours, which mean the order was not verified and processed until Monday the 26th. Per our website for your specialty lens it states under product availability: orders normally ship within 1-2 business days. This is due to having to order your exact prescription directly from the manufacturer. Again, I apologize for your frustration however, we are still within our time frame that is clearly explained on our website. ”
"i always get my lenses on here!"
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"most inexpensive way to purchase my lenses and it was fast and very easy"
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Very simple to place my order."
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Great customer service and prices. "
“Thank you so much for the amazing review! We are thrilled to hear that you had a great experience with our customer service and found our prices to be excellent. We appreciate your feedback and look forward to serving you again in the future.”
"Order in minutes, so easy and convenient "
“Hi. Thank you for ordering with us and taking the time to leave a review! We appreciate your time and look forward to serving you in the future.
”
"Re order is quick and easy. I do with the order filling process was a little faster. "
“Hi. Thank you for ordering with us and taking the time to leave a review! We appreciate your time and look forward to serving you in the future. ”
"Great price. Easy to find product/brand. Checkout was glitchy. UI interface could use a bit of work. "
“HI. Thank you for your order. I apologize if you encountered any technical issues while checking out. Please feel free to contact customer service with your suggestions, we are always looking for ways to improve our system. We appreciate your business and look forward to serving you in the future. ”
"Great Experience, would recommend."
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. Due to do receiving the products on sale, no further discounts can be applied. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”