"glitches in the checkout process required data entry three times"
"Free shipping for repeat orders would make you guys a real winner"
“Hi. Thank you for your order. I apologize we do not offer free shipping at this time it is standard rate of $12.95 for first class mail. We appreciate your business and look forward to serving you in the future. ”
"they add a processing fee that is HUGE you dont get them for $13.78 a box"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"I was able to find and order my contacts easily. However, I was sent a discount code for signing up for text messaging that did not work (AM10) upon checkout. "
“HI. Thank you for your order. I apologize you were unable to use the coupon. As it states on all coupons: offer cannot be combined with existing sales and promotions. You are receiving the Google Flash Sale where no further discounts can be applied. As it states on our website under the cost of the product: this item is on sale and not eligible for any coupons, a processing fee will apply. We appreciate your business and look forward to serving you in the future. ”
"easy to order, not too happy about shipping"
“HI. Thank you for ordering with us and taking the time to leave your feedback. We appreciate your business and look forward to serving you in the future. ”
"Simple ordering and good pricing. "
“Hi. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"a little pricey with processing fee"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"after placing my first order, its a snap to just reorder."
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"This is the lowest price I found. Others will say they are lower until you go to check out. CK is still the best value for me"
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"We have been using the service for such a long time for all our family members and we've been saving money and time ordering thruough contactlenseking.com. We'll use it again. "
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"every discount sent to me did not work"
“HI. Thank you for your order. I apologize you were unable to use the coupon. As it states on all coupons: offer cannot be combined with existing sales and promotions. You are receiving the Google Flash Sale where no further discounts can be applied. As it states on our website under the cost of the product: this item is on sale and not eligible for any coupons, a processing fee will apply. We appreciate your business and look forward to serving you in the future. ”
"The site would not let me fill in my credit card information it only worked with paypal!"
“Hi. Thank you for your order. I apologize if you experienced technical issues during the check out process. I have forwarded this to IT for them to further investigate. We appreciate your business and look forward to serving you in the future. ”
"Great site. Easy to use. Very easy to look up your specific brand of lenses. Entering in the information for the prescription was a piece of cake. Finding your eye doctor in their search at check out was very convenient. Very happy with Contact Lens King. Great prices. WAY cheaper than 1800 Contacts. "
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I CHECKED 4 OTHER WEBSITES FOR MY CONTACT LENSES. CONTACT LENS KING WAS $30 CHEAPER WITHOUT THE HASSLE OF A REBATE! WELL DONE GUYS, KEEP UP THE GOOD WORK AND I'LL KEEP COMING BACK."
“HI. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"You explained why the price increased on check out but agree that this is frustrating for the consumer."
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for ordering with us. I apologize if you experience technical issues during the checkout process. Typically if you are asked to re-enter your payment information, it is due to the box that agrees to the terms and conditions was not selected. For security reasons we do not store credit card information therefor, if that box is not selected you will be required to re-enter your payment information. We appreciate your business and look forward to serving you in the future. ”