"Great clickbait to get me in. Somehow you have cheaper "processing fees" than competitors. If I had the time to find a better deal and compare everyone's fees I would have done it. Online shopping used to be better than hard retail but it is delving into a disgusting mess of garbage. "
"The website was user friendly and the price was one of the cheapest online."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"The website is poorly designed. Adding family and friends and placing order thereafter is not intuitive. The design and operability of the website gives customers pause when considering the potential for exploitation and data security. "
“HI. Thank you for your order. I apologize you feel our website is not user-friendly. Please feel free to provide your feedback on ways you feel we can improve, we would be happy to explore those options. Regarding security questions for our website. Below is the list of third party security service providers we use to test and diagnose our website to confirm it has not been compromised and remains secure. These can be found at the bottom of our site.
One is used to secure our site so information can be shared safely and securely, another confirms we are PCI compliant to accept credit cards, the third is used to regularly test our site to confirm our site has not been compromised in anyway. Below is the information that can be provided if requested.
1) Thawt Secured is used to encrypt our site. It validates that www.contactlensking.com as a secure site for sending and receiving sensitive data. Here is a link we can provide as evidence of our security. https://seal.digicert.com/seals/popup/?tag=l4DexkBd&url=www.contactlensking.com&cbr=16862626866182) Security Metrics is another third party service provider to validate we meet credit card PCI Compliance. Here is the link we can provide if requested. https://www.securitymetrics.com/site_certificate?id=1485988&tk=5c963fefced1235f8755d83f4a2cbe78It is also important to note that we do not store any credit card information and that we use a PayPal integrated module to accept and process credit cards.
3) TrustedSite (formerly known as McAfee Secure). This is located at the bottom left hand corner of our page. TrustedSite actively monitors this site for security issues such as malware, malicious links, and phishing. No issues were detected during its most recent security check. TrustedSite has verified that this site uses SSL to encrypt communications with industry-standard security protocols.
https://www.trustedsite.com/verify?host=m.contactlensking.comI have also use third party tools called VirusTotal and Google Safe Browsing to analyze our site. Below are the links showing there are no security issues that have been flagged on our site as malicious.
https://www.virustotal.com/gui/domain/contactlensking.comhttps://transparencyreport.google.com/safe-browsing/search?url=www.contactlensking.com&hl=enAlso important to note, no credit card or financial information is at risk using us. Contact Lens King does not store or process transactions. We use PayPal's Braintree third-party module on our site to do these transactions.
I hope this information helps regarding any future questions regarding our security and helps reassure customers our commitment to their security and how dedicated we are in making it the utmost importance.”
"the website needs more prompts when user doesn't do it right. i had to figure out what the problem was - the site should know whats wrong.
i thought it was broken...good way to lose sales - you almost lost mine. "
“HI. Thank you for your order and feedback. If you could advise where exactly the issue was we can have our web development team look into those prompts to ensure it is displaying the right message. We appreciate your business and look forward to serving you in the future. ”
"PROCESSING FEE BEING ADDED AT THE END IS A BAIT AND SWITCH. THE CATCHY AND WITTY EXPLANATION IS CHARMING BUT IT IS OFFICALLY ADMITTING THAT IT'S A BAIT AND SWITCH AND PROVIDING JUSTIFICATION FOR DOING SO.
"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"Consistently the best pricing on the internet. I always verify and they always come through"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Click, Click, Contacts! And for a great price."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"the site was very easy to aggravate. made ordering new contacts very quick and convenient. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I have always gotten a great deal with them promise you will not get them any cheaper anywhere else. order them here."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Easy to order online, price was the best. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"The website is very easy to navigate. I was able to order my contacts in less than 5 minutes. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Easy to order but lets see once they deliver!!!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I was disappointed to receive a message saying one of my lens prescriptions was not in stock. I needed the new Rx filled quickly and said that I'd give a few days before canceling and finding another provider. To my surprise, Contact Lens King quickly received and shipped my order. Couldn't be happier!"
“HI. Thank you for your order. I apologize if you had difficulties with entering your address. Our system will recognize either way you choose to input your address. We appreciate your business and look forward to serving you in the future. ”
"The efficiency of your service is impressive."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"good prices, fast delivery, quick response"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”