"Had to work very hard to get my refill"
"Price has gone up too much, from June of this year(by $50 per box!) bought only 1 box and will have to look for less expensive option. No end to greed. Convenient to reorder."
“HI. Thank you for your order. I apologize for the price difference since your previous order in May. Upon review, your May order was part of a Flash Sale and unfortunately your current order they are not on sale. We appreciate your business and look forward to serving you in the future. ”
"As a new customer I was provided a promo code, yet the site would not apply it. "
“HI. Thank you for your order. I apologize you were unable to use the coupon. As it states on all coupons: offer cannot be combined with existing sales and promotions. You are receiving the Google Flash Sale where no further discounts can be applied. As it states on our website under the cost of the product: this item is on sale and not eligible for any coupons, a processing fee will apply. We appreciate your business and look forward to serving you in the future. ”
"Some of the best prices online. I've used contactlensking.com multiple times in the past. Thanks!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Awesome prices and fast shipping!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Website needs to be upgraded to provide instructions for re-ordering which is difficult."
“HI. Thank you for your order. I apologize you feel our website is not more user friendly. Once you log into your account, you will see an orange re-order button which you will want click. After it displays all previous invoices, select the one you are looking to purchase and a popup will ask you if you want go to the cart with your items or continue shopping. We appreciate your business and look forward to serving you in the future. ”
"Ordered last year and had fast shipping. Just ordered another year. Had some questions and spoke with customer service representative and she was very helpful! Beat everyone else's prices! Thank you!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Glad to see that the "processing" fee was reasonable."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I called and the reps are great, easy to understand and very helpful."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Although I cannot comment on the product themselves because they were just ordered ease of use on the website was very nice The selection of vast. I'm the issue I have was sending my purchase to go through It wasn't taking my payment and then I was getting a different price check out then when I originally tried to pay but I believe I got that fixed now. I'm paying extra for quicker shipping so we will see as far as on time delivery and how the product goes and can update later. "
“Hi. Thank you for your order and for your feedback. I apologize if you experienced any difficulties during your ordering process but am happy to see it was resolved. We appreciate your business and look forward to serving you in the future. ”
"Your prices have increased since my last order, somewhat disappointing. Also, I was not able to utilize any coupons for either shipping or overall cost reduction."
“HI. Thank you for your order. I apologize for the price increase since your previous order in 2021. As an authorized retailer we are required to be in compliance with all manufacturers pricing. Upon review of your order, you received the items on sale and as it stated on our website: this product is on sale and not eligible for any coupons. This is also stated on all coupons sent directly from Contact Lens King. We appreciate your business and look forward to serving you in the future. ”
"While the website is a bit clunky and lacks modern flair, I was able to find and purchase what I needed with very little hassle. The prices are exceptional and if all goes well with my delivery, I may become a regular."
“HI. Thank you for your order and feedback. We appreciate your business and look forward to serving you in the future. ”
"They offer a really great price on the lenses but it is a trap. They add a processing fee that eats up all the discount plus some. Sometimes they still have the best price but I have to jump through all the hoops almost to final checkout to see the actual price for the lenses. Unfortunately this is a problem with all of their competitors too. It is very frustrating. Today Contact Lens Kings had the best price on my contacts but next time they probably won't. But for sure they won't make it easy for me to figure it out."
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
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"Great price, shipping and variety."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Bad website. Does not work well"
“HI. I apologize you feel our website is not more user-friendly. If you could advise what you felt was difficult to navigate we can further assist. Feel free to contact customer service with your suggestions, we are always looking for ways to improve. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order. I apologize you feel our website is difficult to navigate we do our best to keep it user-friendly. Once you log into your account, you will see an orange reorder button. When you click that, it will display all previous invoices. Click on the invoice you need and the items will be added to the cart. We appreciate your business and look forward to serving you in the future. ”