ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.20/5
Chance of future purchase:
4.19/5
Shipping & packaging:
3.92/5
Customer service:
4.24/5
Return/Replacement policy:
3.70/5
Featured Review


Verified
5/5

2019-06-06

Reasonably priced

"I found the part I needed to very reasonably priced."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-06-06

Good ordering experience, helpful staff.

"Called sales number with some questions. Woman who answered was very helpful in answering my questions and verified the part was in stock. Their pricing is competitive with other places I looked at especially when you factor in shipping. I ended up placing the order based on my phone interaction with them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-06-05

"None......................"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-06-04

Nice to see some Stock!

"No one else had it....but CC did!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall customer service

Verified
5/5

2019-06-04

"AS LONG AS IT SHOWS UP ON TIME THIS WILL BE A GREAT TRANSACTION!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-06-03

Cheapest price Least hassle

"This is by far one of the cheapest prices, then free shipping pushes it over the top! If it gets here by the time they said it will I will be shouting this company’s name from the top of a mountain!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2019-05-31

Rheem RUUD ECONET CC2 Translator RETRN620CC2

"Good pricing on ECONET CC2 Translator, the cards have to be replaced as often as the contactors do..... I wish they were sturdier. I do hope it comes in ESDS protective packaging...... hint.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-05-31

Excelente Service

"Excelente Service, very easy to find all the equipment that I required."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-05-30

Quick, hassle free ordering

"Site was easily navigated with an excellent price found for the exact item needed"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-05-30

"WOW WOW OW WOW OWOW WOW WOW WOW "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-05-29

"It was simple to register. And I also like the prices of the requested products."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services

Verified
4/5

2019-05-28

Quick and Easy Purchasing

"We needed a specific piece of equipment and found a good deal with Controls Central."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
3/5

2019-05-28

website not user friendly

"Website is not easy to use. Information is scattered all over the page. A better built website may make it easier to shop."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-05-31
A rep from Controls Central, hvac_controls, has responded:

“Thank you for your review and taking the time to respond to our request for more detailed information. We are working on making the necessary changes to make it easier to login and shop. We greatly appreciate your input in our continued effort to make our site the best it can be. Thank you for your business. ”


Verified
4/5

2019-05-24

Shdhhshshshdhshauua s Shaw shsusbsbs shsn a fijsbs. Shshs

"Mmnhdhdhdhdjdjdjdjdhdhdhdhs"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2019-05-22

Promised 2 day delivery, had to freeze for 6 days

"I would not trust their projected delivery date. My blower motor died and I found a replacement on Controls Central. It was February so delivery date was important to me, not so much price difference. I ordered Wednesday morning, hoping it would arrive Friday as promised, but it came next week on Tuesday. We had a few of days near zero degrees. As a consequence, we ended up burning so much electricity to heat the house that any price we may have saved with Controls Central was meaningless compared to the electric bill we received. We also ran a serious risk of fire because our circuit breakers kept blowing due to overloads from heaters.
When I filed a complaint, the response was "It was not available at your local warehouse so we had to ship it from east coast". Well, the website said "In Stock" and the delivery date estimator promised 2 days. As a customer, I make purchase decisions on THAT information, not on future excuses. Apparently, Controls Central does not track their inventory, so the delivery date estimator is not aware that an item is out of stock and thus cannot provide reliable delivery dates. I had 2 other sources where I could buy this replacement for $10 more and they were both local with free delivery.
I would also seriously consider Grainger next time. If I knew this delay would happen I would just go to local Grainger and have heat in a few hours, not days.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-05-24
A rep from Controls Central, hvac_controls, has responded:

“You have every right to be upset and we have apologized to you multiple times back in February. Your order had to be rerouted to a different location and only got delayed one day. We would normally refund your freight for the inconvenience but you didn't pay any freight since the chosen shipping method was ground. Once again we are sorry for the 1 extra transit day.”