Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
Low cost for factory parts
"I was able to find the factory part that I needed at a good price, hopefully the correct part shows up. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
I’m very happy with CC
"I spoke to Anna at Control Central sales dept. About the smart time wall timer I was trying to find. She was very helpful. She found the timer fairly quickly called me back left a message. Let me know that it was available, compatible and how much it would cost. I was pleasantly surprised, but I did think that the shipping cost was more than it should’ve been for something that small.
I received the timer fairly quickly replaced the old timer with the new timer and so far It seems to work fine. The old timer was rated at 1/3 hp. The new timer is 1 hp , apparently they don’t manufacture the 1/3 hp anymore so I gave it a shot and so far it seems to work fine. I am very satisfied with Your customer support and would definitely recommend your company. If the situation arises in the future and I need any other products, I will be buying it from Controls central. Thank you Anna !"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Either lies, or just incompetence by Controls Central
"Product showed in inventory, confirmed by Jessica, order placed. Was told items (2) would go right out, and tracking number will be provided. Should be a quick turnaround, New York to New York. The next day as no tracking number was provided. Jessica advised she would speak with shipping and "get it right out" again, look for the tracking information. The next business day, Monday, I checked the site, and the items still showed in stock. I called, spoke with Jessica looking for answers as your products are needed to conduct business. Jessica then advised they really are not in stock and you can't rely on the inventory shown. She continued with there is a "glitch" in the inventory program (or something to that effect) that causes it to not be reliable. I cancelled and she advised I would have a credit posted in 15 minutes. At the end of the day, I received an email advising I would have a credit in 1 - 3 days. When I replied back with my thoughts, bookkeeping jumped with a credit within a few minutes.
Don't you guys understand that your business success is only based on my business success? Just another .com...... "
A rep from Controls Central, supportcontrolscentral, has responded:
“We're sorry for the experience you had—especially when timing and accuracy mattered most. We know how important reliable inventory and communication are to your business. We're working to fix the issue on our end and appreciate you bringing it to our attention.”
Nice
"Easy to find part on website. Quick. Heckout. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
A rep from Controls Central, supportcontrolscentral, has responded:
“Thanks so much! Glad you had a smooth experience—quick and easy is what we love. Hope to help you out again soon!”
One stop shop with quick customer service to back it up!!!
"Firs time using control central and i had a question, called and a friendly guy answered my questions and told me about free shipping promo with my purchase. Saving money is making money. Thank you."
A rep from Controls Central, supportcontrolscentral, has responded:
“Thanks for the great review! We’re so glad your first experience with Controls Central was worth sharing—and nice catch on the free shipping! Really appreciate you giving us a try.”
Great Customer Service
"Friendly and helpful on the phone to confirm pricing and placing order of a bulk shipment! "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Controls Central, supportcontrolscentral, has responded:
“Thanks for the review! We're happy to hear our team was helpful and made the bulk order process easy. Always here when you need us!”
"Ok really easy and great experience will buy again"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
A rep from Controls Central, supportcontrolscentral, has responded:
“Thanks, Madmoney! We're glad it was an easy and great experience for you—looking forward to having you back again soon!”
Quick and easy
"Your delivery was here before I was ready to install it. Thanks for being so fast."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
A rep from Controls Central, supportcontrolscentral, has responded:
“Appreciate the awesome feedback! Sounds like we beat you to the job site—love it when that happens!”
66% ok
"2 out of 3 units were good, waiting for refund 3rd unit not correct"
Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Controls Central, supportcontrolscentral, has responded:
“Thanks for the honest review—sorry one of the units didn’t work out. We’ll get that refund taken care of ASAP. Really appreciate you giving us a shot and hope to see you back!”
good
"nice and cheap easy to use this website"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
A rep from Controls Central, supportcontrolscentral, has responded:
“Thank you for your review! We're glad you had a positive experience—that's exactly what we aim for. We appreciate your business!”
Hotel Maintenance Manager
"Good customer service, quick shipping, and pricing was good. First time using Control Central and was very satisfied with service"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Controls Central, supportcontrolscentral, has responded:
“Thanks for the great review! We're glad your first experience with Controls Central was a good one—quick shipping, solid pricing, and good service are what we're all about. Hope to have you back again soon!”
Good Pricing
"Good Pricing and good website!"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
A rep from Controls Central, supportcontrolscentral, has responded:
“Always great to hear the site and pricing are hitting the mark—thanks for your business!”
Led Lamps for Extractor Fan
"Ordered the parts from Controls Central even though they were on back order they still arrived in a timely manner."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Controls Central, supportcontrolscentral, has responded:
“Thanks for the 5-star review! Even with the backorder, we’re glad we got your parts to you on time. We appreciate you sticking with us!”
Controls Central is indeed Central in my Book!
"It's been Excellent working with Controls Central "
A rep from Controls Central, supportcontrolscentral, has responded:
“I love the title—thanks for the kind words! It’s been great working with you, too, and we’re glad to be your go-to.”
Regulator
"Easy to order. Had exact replacement in stock Arrived quickly "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
A rep from Controls Central, supportcontrolscentral, has responded:
“Glad you found exactly what you needed and got it fast—just how we like it! Hope to see you back soon!”
They don’t sell you the product advertised
"Ordered a tool and they sent a txv power head instead of the tool and then won’t refund my money"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Controls Central, supportcontrolscentral, has responded:
“We're really sorry to hear about your experience—it’s definitely not how we want things to go. Could you please share your order number so we can look into it?”
A rep from Controls Central, supportcontrolscentral, has responded:
“Thanks for the awesome review! Anne is a rockstar—we’re lucky to have her! Glad the timer worked out and appreciate you giving us a shot. Hope to help again soon!”