"Purchased an undercounter freezer on March 20th, received notification of shipment on March 23rd, arrived on March 27th.. all in all, within a week and arrived without any issues..
I was very worried with the transport due to previous issues with freight companies and Samantha from the customer service was very helpful and informative with all of my requests...
I have already placed 2 orders after this for my other stores and am very pleased with their service.. I appreciate their pricing and friendly customer support.. will continue to do business"
"Awful customer service. They seemed to have charged my account and not sent out the items. I can't get any response from email or calling and in addition they say there is a live chat but there isn't. I will never buy another item through Cook's Direct again!!!!"
"I am pleased to report that the Matfer Bourget divider arrived exactly as ordered, within the specified time frame, and met my expectations perfectly. I will be very happy to order from Cook's Direct in the future, and that I would welcome the opportunity to do business with your company in the future."
"A first time buyer from Cook's Direct and ordered an Arctic Air commercial refrigerator and freezer. Ordering and shipping was very fast & easy, both units were delivered on our schedule date and time. The representative Patty, who I worked with, was very helpful and communications after the sale were great. All issues were addressed in a very timely manner and we are happy with the equipment order. Will buy again from Cook's based on our first experience!"
"I placed an order on 3/5/13. I just received my order. I was disappointed about the shipping time but the customer service representative Ashley made sure she communicated with me and kept me up to date . All and all I had a pretty good experience."
"My experience with Cook's Direct was a very positive. Christy and Caryn were very helpful. Caryn had a very sweet personality and it was a pleasure speaking with her."
"I was having difficulties getting an item returned. I called in and spoke to Janet and she was able to fast track the pick up for me. My item was picked up right away and she stated I would receive credit within a few business days. Bummed I had to return the item but it was smaller then I expected. Hope to do business with Cook's in the future."
"Loved your product. Got a call from Janet St. Clair about a duplicate shipment. By the end of the conversation I was able to keep the duplicate free of charge. Great experience and will use again."
"I am very impressed by Cook's Direct! Quick shipping and great service!"
"Although the product I bought was on backorder for a month, the customer service person I dealt with was great. She kept me informed of the situation and offered replacement options. Honestly, if she wasn't so helpful, I would have cancelled my order. "
"I would first like to start off by saying Ms. Ashley is a great assest to your Company. I was contemplating order a pizza stone, but I had some questions. I spoke with your represemtive, Ms. Ashley and after speaking with her I decided to go ahead and order the pizza stone which I received on yesterday. Ashley was very friendly and she knew the product well. She showed me remarkable service and I will definately be ordering from you guys again in the future. I wish all Companies had these types of employees who actually know their products instead of just trying to make a sell. "
"Had a great interaction with the customer service lady I spoke to. I had a fee questions on the size and material of some turners I was interested in buying. The lady I spoke to had a lot of knowledge about the item and answered all of my questions. Will definitely continue to do business again."
"My name is Evelyn Cameron, I'm an avid Cook's Direct shopper! I love your products! I most recently placed an order online but needed more product information. Ashley was extremely helpful and was able to easily answer all of my questions. Thank you Cook's Direct for your amazing products and your immaculate customer service!"
"Very good service and friendly! We will order from there again. Ashley was alot of help!!"
"Very fast shipping and response to email. Janet was very efficient in locating where my order was and we received on March 11. "