"Bruce is a great guy! Super fast email response, and shipping! He even threw in some freebies! Highly reccomended!!!! A++++"
"Overall good experience with purchases.
Needed to find out the status on a case that I ordered (rest of order was shipped) and found that communications with them by telephone is hit and miss (all miss in my case - reach an answering machine when calling the number on the invoice). The item showed "ships seperately" handwritten adjacent to it on the invoice but no notice of any delay.
12/10/03 3:00PM Central
Received call back on case. Delay was due to mod's. Very good transaction."
"This is my third order that I have received from Cooltechnica in a timely, well packaged fashion. I highly recommend ordering your computer components from these people."
"Order processed in a very nice way. Very satisfied"
"Great site to buy watercooling products from. I bought a Bay-Res from them, since dteck (creater) was out of them. Great shipping, great prices, and best yet, they accept paypal! Shipment arrived a day early and the box was oversized for the package, but thats the best part. They know how to take care of a customer. ^_^"
"Great guys, good quality product with good services and timely process. I preordered "White Water" and got it in no time once they received the shipment (I live in NJ and got the item the next day). Always knew the status of what is going on. What else I could have wished. Thanks for the great service."
"These guys are horrible. They sent the wrong product. Then, finally got the right product to me. They also sent me a ups label to send the wrong item back. Now they are claiming they don't have the product and say that they are going to charge the card purchased on for the product. Take my advise find the product you are looking for some place else."
"Very good selection and pricing. Email communication top notch and very friendly. This is my first experiment with water and I am confident that I will be a long time customer of CoolTechnica."
"Very good experience with this company. Ordered from them because my order price was just a little bit cheaper than another company I order from, so I decided to take the chance. Ran into a little difficulties with my payment that had to be resolved, and this is where the company really shines. I had no problem at all contacting people at the company, particularly Bruce who handled the situation like a pro. Resolved the situation with my card quickly and professionally and even upgraded my shipping to get my order to me by the weekend. Very happy with Cooltechnica and will definately order from the again. Overall a highly recommended company, but would like to see a place on the site where I could track my order status. That is probably the only thing I would like to see improved."
"I ordered an AquaXtreme XG barebones watercooled PC system thru CoolTechnica's website. I placed my order and the next day I received an email from Cooltechnica asking if I was aware that they were offering a free upgrade (normally $25) to the product I was purchasing. I didn't ask for the upgrade when I placed my order because I wasn't aware it was being offered for free. I think that it was very thoughtful of Bruce at Cooltechnica to take time to email me asking if I was aware of the offer even though I had put on my order that I didn't want it. Not many companies would have cared enough to do this. Every email that I sent with a question has been promptly responded to. I am very, very pleased with the service I received from Cooltechnica and highly recommend them. "
"In building my first water cooling system I came across Cooltechnica and after a lot of research found they had all the high quality components I needed at very good prices. All my orders shipped promptly, and I found Bruce very responsive when I thought I had a problem with a leaky water block (but the only problem was user error). I am very happy with Cooltechnica and will continue to use them to meet my water cooling needs. Thanks guys!"
"Great company. They have a great selection of watercooling products and good prices. I had a problem with my first order, but recieved an email reply from Bruce literally within minutes, and this was late at night after store hours. Awesome service.
Other than that, I had no problems, and will definetly buy here again."
"Great reseller!!! This is my 3rd time ordering from them and they have fast shipping and great communication.Hope to do more business with them in the future."
"Great company, ordered lots of stuff (over 500 dollars worth). Easy to get a hold of."
" I just recived my case and water cooling supplies and I do have to say that I am very pleased with the quality of the product, and I am also very pleased with the high quality and helpful cutormer service I have recived.
The only thing negitive is it took 3 weeks for shipping and they charge an extra $20 for shipping to an APO/FPO, but after reciving my stuff the positive by far out ways the negitive.
Will diffenitly order from again."