"Buying the actual product was the easy part. The site is fast and they have lots of good products (although two things I wanted were out of stock, that happens all the time no matter where you try and buy stuff, so I'm not holding that against them at all).
I recieved my Delta 120mm fan and a pump relay switch from them on 3/13. They were both very well packed in large bubble wrap - not those annoying peanuts, however I was very upset about one thing: The molex connector that came with the pump relay kit had coffee spilled all over it. It was actually crusted down into the plug. I immediately emailed Bruce at cooltechnica and explained that I was very upset and within minutes he sent an email back, very apologetic, requesting some close up pictures if I could offer them. He also suggested that it may be soldering flux, but I've been around enough flux to know how it smells and this was most certainly coffee. He also informed me that another connector had been sent. I have just sent him pictures of the connector.
I was originally going to post a negative review until the shock wore off and I saw that Bruce was very understanding and a stand-up businesman. No later than 20 minutes after my email I recieved a shipping notice from fedex and an email from bruce stating that another molex adapter was in the mail on its way to me - very professional, and a great way to save yourself (and a customer).
The ordering went well, the shipping went well, and communication with the company is good. I am only marking this company less than perfect because they let the coffee incident happen in the first place, but they were very helpful in fixing the situation, and I will be ordering again from them to try and give them a second try."
"Good price, fast shipping. I had a mixup with a part I received, their customer support representative was polite, efficient, and resolved the issue immediately.
In short, they are an excellent company and I look forward to doing business with them again. "
"Fast shipping, good prices. I ordered 8ft of tubing, and they gave me 10 because it actually comes out cheaper with the quantity discount. I also had placed 2 orders the same day, they combined them and saved on shipping. And to top it all off they refunded me every cent saved by doing those things. excellent store"
"Excellent company. They have great customer support and their products are excellent. Shipping is very fast and the packaging is well done. I'd highly recommend doing business with them. "
"Ordered my goods, on the 24, and they were closed on the 25, so they shipped on the 26.. Not bad at all.. Since i ordered 2 day air, it will be here on monday. Great servce, Fast and friendly.. Buy what ever you can from them... Keep up the good work
Funk"
"These guys are the best!!! it's almost tax time, and I spent a honest total of $8196.00 on online orders for PC components in 2002, and have yet to come across a better organization!! Bruce is patient, honest, and delivers as promised!! these guys are simply incredible!!"
"Great service!
Great personnel!
International shipping!
Great contact via mail!
Fast contact via mail!"
"This a great place to purchase, I had some issues with my bank and Bruce took the time to fix all issues, will buy again everything...good prices and great services..."
"Cooltechnica leaves little to be desired. Top watercooling products at bottom dollar prices. When technical advice is needed Bruce is quick to offer quality support. A true one stop shop for all your watercooling and peltier needs. I have already recommended this site to friends and will continue to do so as their results were as pleasing as mine.
Thank you Cooltechnica!"
"I ordered a MCW50-T, I emailed them for the tec version and they said they had a few, Shipped it out the same day i ordered and got it the next day, Now that i look their prices are reasonable, and their shipping astounding, I have another order in now and know i wont have to wait long."
"Excellent customer service. They always responded to mail within 24 hours. The order was sent 72 hours after order. Good company to buy from."
"THIS SELLER ROCKS AND THE OWNER RULES!!!!!!!!!!!!!"
"I think this company is an excellent source for water cooling products. They provide exceelent customer support and are extreemly knowlegeable about the industry. Cooltechnica also ensured excellent end product dates and has proven its self to me definately as one of the best resellers online. Since I live in hawaii I have found it somewhat difficult to establish open lines of communication with many retailers online. More companies should be this customer oriented. I will definately come back for all my water cooling needs. Thanks again Bruce"
"Bruce at Cooltechnica is one of the most helpful and knowledgeable people I have ever worked with. He is also a very considerate, patient, and kind individual which made my ordering experience the best ever."
"Even with tons of research I had no idea about watercooling. Bruce, had tons of patience and walked me through the purchase process helping me pick out an amazing system.
I decided to pick up the system instead of having it shipped and arrived a little early. Bruce, was just finishing the build and allowed me to watch as he mounted the components to the case. I also got to ask a lot of questions and he showed me the best way to connect the hoses and other pieces. He took a lot of time out of his day to help me out.
As I finished it off at home his tech support was great. He responded in a few hours and his answers helped tremenously.
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