"I have some problem with phone, but support solve it very fast.
First my order they ship very slow (1 month, it was Doogy X5). But onother orders they ship in 1-3-7 days. Now I'm satisfied. It will be better when they improve quality control."

"They have no responsibility. If there is a problem with the device do not have anyone to talk."

"Good shop!Nice service!Shop support has helped at each question.
Good choice!"

"Bad stuff, no warranty, lies. Rude. Not able to communicate in English (when you request warranty). They do not follow EU regulations, if any. Should be banned from export."

"My experience was a leap of faith as I relied on a PC Advisor review for the Umi emax which I ordered from Coolicool. Coolicool delivered the phone in two weeks which I was very happy with. I did have questions which they replied to quickly and I am happy to recommend them as my experience has been a very good one !"

"molto soddiasfatto dell'acquisto ed il metodo spedizione."

"Order a phone last night 8/12/15 and paid with PayPal ... Today I got an email asking me that since it was my firstt order they needed some info ...Picture of my ID , picture of a bill under my name with adresss,picture of credit card back and forward !!!! ...LOL....can they be more obvious ??..my response was cancel my order now. Already contact Pay Pal ."

"Ordered two phones, delivery was almost immediate.
I advise using EU warehouse shipping: very quick and hassle-free.
A pleasant surprise: packages contained useful gifts.
Very satisfied."

"I coolicool.com apologize for doubting you.

After you place the order and receiving no confirmation I got worried.
In the end, however, 'the package and' came after 15 days from 'order as in the description.
SORRY, SORRY, AND THANKS

A tip: improve communication aftermarket.
 

For what it can 'apply to the negative comments I AM SATISFIED REMAINING."

"I ordered a smartphone from their site. They dispatched it to me the next day. After 14 days i recieved my package, the same day coolicool send me an email to ask me if the package has arived or not. Superb shop, nice prices and fast delivery. "

"DO NOT BUY FROM THESE LIARS AND THIEVES!! I have bought a phone from coolicool.com but shortly after I decided to cancel my order. They have shipped the phone anyway. As their return policy suggest I have did not sign the package. The phone returned to their warehouse and I was promised a refund. I haven't got my money back yet. I have written multiple emails asking about my refund before.
Now I started paypal distpute with them hoping paypal will give me my money back because I have lost 122 £"

"Very good Company, fast shipping from Europe. I got very good Gift for my Smartphone (Jiayu S3 - Tempered Glass Screen Protector and Silicon Case). I recommend Coolicool."

"Is very good Company !!! simpaty professional have refund object not arrived for error of Poste Italiane( no comment) Very Very strong group
i am happy for us
long life!!!"

"scammers stay away from their site I ordered a smartphone from their site and after they got my money and charged my credit card , I received an Email to confirm my order and that the last time I ever heard from them , my order status shows confirmed / paid/ unshipped and I try to reach them many many times , I sent them more than off line messages but they never replied to any of them , and I sent them the off line massages because they never on line , when you check their site you find the chat symbol says we are on line chat with us but when you click on the live chat you always get no on available on line , leave an of line message and that what I was doing for the last 2 weeks I sent them more than (20) messages , but they never replied to me , it was my mistake that I never checked the site review before I placed my order and when I red the review I found that scammed too many customers , guys stay AWAY ________________________ from these scammers , I don not what to do to get my money back Scammers don't feel happy because your scam business will not run for ever an I hope That I will see down soon ever one from Canada and USA stay away from COOL ICOOL the Scammers "

"I ordered a phone and i got it but after almost 2 months the screen stoped working. The phone was new never dropped down not wven had any scratch. I send the phone to coolicool as i was told because i had guarantee. 3 months now they tell me that the phone is at the factory and that they don't know what to tell me yet even thought i told them to send me another new device and they told me that i have to pay 130$ more because after 15 days of buying a phone it drops to 20%. They probably trying to steal my money and they send me emails like they know me, i'm not their friend i'm a customer and they have to show respect, i paid money and they don't do their job."