"Why does their Web site state that certain items are in stock and after you place an order, you get a partial shipment notice with an item on back order. This is followed by an email with suggested alternatives at higher prices..... ever hear of "Bait and switch"?????"

"Great company and product. Fast delivery. Had an issue with the product I ordered they responded and resolved the issue very quickly. VERY SATISFIED!!!!"

"Very pleased with the product, the time it arrived and the helpful friendly manner in which I was helped when I called customer service. "

"Had just what I needed and at a great price, and shipped it to me fast!"

"My experience with Cops Plus based in Astoria, Queens NY has been nothing but excellent. The head guy over there at customer service, Antoine, is amazingly attentive, and will go out of his way to help you get the item you need. He is a gem. In my opinion, Cops Plus have one of the best customer services of any company. That alone would be good enough, but their prices are also very, very low. I personally have never experienced any delay with orders but then again they have always had what I needed in stock. I wish I had discovered them years ago as I could have saved a lot of money. Give them a call or visit and see for yourself! - Tom"

"Customer service is top notch. I have ordered from Cops Plus many times over the last 5 years and never had an issue until my most recent order. The holster I ordered was just not functional, due to its design. I contacted customer service at the site and had quick and courteous responses throughout the return process. Couldn't be happier."

"Terrible company with poor communication. Ordered an item and waited a couple of days then contacted the company to check order status. Was told item was on backorder. I cancelled the order and eventually ended up ordering a different item from copsplus. Found a large number of bad reviews about the company and decided to cancel my order. I was told that I would not be charged for the item and that it was cancelled. Two days later I notice in my checking account that there was a partial charge from copsplus. I also received an email from them on the same day stating that they made a mistake and the item was shipped out even though I made two attempts (email and phone call) to cancel the order before it shipped and was told that it was cancelled before it shipped.
I contacted copsplus and the rep was rude but eventually told me that he would contact their "accounting" dept and have them issue a credit and that I would not be charged for the item. I also asked the rep why the item would be sent out approximately 31 hours after I had made a second attempt to cancel the order and he replied, "we can't help that. We are located in New York and our warehouse is located in Michigan". Later the next day, I'm going through my checking account and find that I was charged for the full price of the item, only hours after speaking with the customer service rep who told me that I would not be charged.

I have filed a complaint with the BBB and a charge dispute with my bank.

COMPLAINT UPDATE: I was issued a refund from cops plus. I would still never do business with the company again. A serious lack of communication on their part and poor customer service.

UPDATE 04/01/13: Looked at my bank account yesterday and discovered that copsplus removed $73.30 from my account without my permission for a second time and eventually refunded it. This company is completely crooked. STAY AWAY!

Update 8/5/13: I received 3 phone calls from Eion (not sure of the spelling) from cops plus within 2 hour span of time today. I returned his call and he requested that I change the wording of my update on 4/1/13. "

"Ordered a Speedloader pouch from CopsPlus. Backorder date kept changing (3 times) and finally ended up being over a month on backorder and still not shipped. Tried contacting C/S and got no response. Noone mans their "live chat".

Website looks like they have everything in stock and they rarely do. Stay away."

"the price was right ordered Maxpedition M X P-1441 -B item arrived Fast in the mail.
with a steel belt clip i had it work out for me.
Thanks Cops Plus
"

"I had ordered a KA-Bar Tanto point knife, I was hoping that it would be the plain edge but I got the serrated edge, I knew the plain edge had been discontinued so I am not able to get the plain edge, I am more than happy with what I had received. I am truly impressed with how quickly my order was processed and shipped to me. There are a couple more items that I will be getting from this company and look forward to more doing some more business CopsPlus. I would recommend CopsPlus to others, Thank You for the great service. "

"FOund the items I wanted, placed the order and paid with credit card which was processed immediately, I received an e-mail confirming payment along with an order number and link to check the status of the order. When using the link said the order does not match anything in their records. A phone call to there customer service line 5 days later told me they were having issues with their order system but that the items had shipped the previous day. Another call to customer service a week later I found out that they had shipped the items from out of state to there office in New York State rather than to me. Was told that they cannot ship via UPS to Canada (even though I had paid for UPS) and they would have to send it out via regular post and I would get it sometime the following week. I had expected a 7 day delivery, the newest estimate means that it will take 3 weeks for the items to arrive from date of order (provided they do arrive as promised) $25 shipping for what is basically a gym bag and 2 accessories smaller than my hand..."

"Extremely satisfied with my COPS PLUS POLICE SUPPLIES purchase! Very fast turn around time from purchase to having the holster in my hands and in use. The entire experience was something that will bring me back again without hesitation."

"Shipped the next day.. always have what i need when i need it..product quality excellent as always.. overall very pleased!"

"Great prices and always a hassel free process. "

"I ordered an item late monday night thinking it would be shipped from their store in NY. Got an email shortly after saying it was coming from another state. I needed the item faster than that so I called to cancel. They told me there are too many orders and that it cannont be canceled. It didnt even ship until a day later. Had to return it and pay the shipping back plus the 15% restocking fee. "