"I bought a refurbished printer just like my 15+ year old one that finally quit. For a while it was jamming a lot and I commented on that in my earlier review. The company read that review and got busy trying to make it right. From my description they determined what part likely was causing trouble and sent me a spare with instructions on how to install it. Now the printer works really well! I have NEVER in my life had this kind of service. I didn't even request it. They simply saw a problem and tried to fix it. They really want their customers to have well functioning equipment and do all that they can to make that happen. I hope this company is still around when my current printer gives up the ghost, because I would be thrilled to be an ongoing customer. Would give 100 stars if possible."
"I had a broken shredder, the company called out of concern, wanting to make it right. I am very pleased with Kevin reaching out to me to make sure we are pleased with the product. Has excellent customer service. Thank you"
"We were looking to refurbish our HP inkjet high speed printer that had served so well for so many years. We discovered after months of searching that it was too old and outdated, especially the inkjet part of the technology. We were patiently educated about what we could achieve with a refurbished or "same as new" condition Laser Jet printer that uses toner which is still available rather than extinct. We are operational once again and happy we made the commitment. Much thanks! "
"Seller felt a little deceptive. I ordered off the Internet a refurbished HP LaserJet 4000 printer (the same printer I've been using for 40+ years) for $299. Seller called me and told me they didn't have that particular model and can't get parts for it but had a similar model, HP LaserJet 4100, for $599. I'm happy with the printer, one of the best ever made, and the refurbishing seems fine. It did come very dirty on the outside, but I was able to clean it up. In the end, I'm glad I received it because it's an awesome printer, but I felt deceived a little because he added $300 to the cost. "
"extremely helpful with great sense of humor"
"Didn’t have exactly what I needed. Will give them another try in the future. "
"I am looking forward to receiving my printer but Sy answered all my questions & knew things about printers that I didn't know existed! 5 stars Sy! "
"Once I got the "mint condition" refurbished HP 1200 laser printer, it worked for a couple of days but never printed great. They told me it was the toner...brand new. So I replaced it. The new toner worked for a couple of days but never printed x rays, which is what I specifically needed the machine for. Once again they told me it was the toner. I returned the machine. They took 30 days to credit my account and charged me and exorbitant restocking fee of $170, which including the shipping costs. This is a company that will never take responsibility for a malfunctioning refurbished machine. Just know, IT'S THE TONER. "
“I am sorry to hear about your printing difficulty. However, our tech support team advised you a few times to use high-quality toners for optimum printing results as you had mentioned to them that you were using cheap toners. After receiving your printer back for testing, we recorded and emailed you our printing results which were high quality and perfect. I hope you understand the importance of using high quality toners and appreciate the time our tech support gave you. ”
"I was impressed with their customer service and responsiveness.
Highly recommend doing business with them."
"Unit was supposed to be factory refurbished but came with a broken door. Unit was usable as long as we were careful. After we sent pictures of the damaged part to Copyfax, we received the replacement part within 48 hours. Printer works well now, and users are happy. (We were seeking an older model printer to retain compatibility with our other equipment)."
"Great service Sy was on point, good response times with sales and service"
"Excellent people good communication and it's a good product"
"Needed a printer cartridge and we had is the next day!!!"
"I placed an order for a printer and was called back by a real person to discuss my order and my needs. He made some very good suggestions and helped me select a better product to fit my needs. I have used them a couple years ago and was pleased then. I will be using this company again as the need arises. "
"Sy, always calls to followup on the order to make sure that is what we really need and want. Great customer service"
A rep from Copyfaxes, copyfaxes, has responded:
“We are happy to hear you are enjoying your new printer. There was an extra cost since this is an upgraded, newer model than your old printer. I'm sure, the additional cost will be a good investment with this brilliant Reconditioned HP 4100TN LaserJet Printer. ”