"CAVEAT EMPTOR! BUYER BEWARE! THIS OUTFIT IS A PHANTOM.
Best price and free shipping was the internet seduction. Two days after the order confirmation and debiting my CC, an email said there would be a delay, no estimate of when. Many calls to non-existant "departments" where no one is available later, and FINALLY one reply to my email promising a "reply" in one business day, five days later with NONE, I filed a dispute report with my CC bank. Shudda looked here first to find the REAL reviews scattered among the fabricated ones with 5 stars. Yikes! My first scam in on-line ordering since its inception decades ago. Live and learn."

"Without any doubt this company is a SCAM. I ordered two items from them, they were out of stock (surprise, surprise), my emails weren't timely responded to. Finally got the items several emails (weeks) later. Then, a month later, my card was billed $29 even though there was NOTHING in the checkout process advising me that there were ANY entanglements to "FREE" shipping. How does $29 equate to FREE???

The fact that so many of these reviews reveal the same deceptive practice of not CLEARLY advising customers that "FREE" doesn't really mean "FREE" proves the scam. Honest people do NOT resort to such deceit.

Sent email disputing the charge to them. They have ignored it.

Disputed with card company. Filed complaint with Better Business Bureau (case# 27325041).

Deal with these hucksters at your own peril!"

"Ordered a computer case from them, little slow on shipping but it did finally arrive, the problem began shortly afterwords when I received and email saying that I was automatically joining their "premier member" program and that the email itself represented a bill for $29 yearly subscription. I promptly emailed back and told them I didn't want nor at any time asked to be a part of any "premier member" program. A couple of days later I check my credit card statement and they charged me $9.99. I did not place any order with them other than the original one and it was paid in full.

Needless to say I won't be doing any further business with them and I would strongly advise staying far away from them. "

"I placed an order for a floor stand fan 20 days ago and they still haven't shipped it. Twice they 'claimed' they shipped the order, but they lied.

DO NOT BUY FROM COST CAPTAIN !!!"

"Cost Captain has deceptive practices. They offer 'free' shipping but bury the actual terms in the invoice processing,i.e. the fine print. So you wind up paying for shipping after all unless you spend $29.99 or so to be a Premier member. I normally avoid places with such tactics like the Plague but they got by me. I could/may dispute the charge. They were also very lax about shipping and I had to email them to get action."

"TERRIBLE! Over 3 weeks, and no order, and no response to my REPEATED inquiries! I have reported this fraudulent company to my credit card company. It's the only way to get a refund! DON'T BUY FROM THEM!"

"Very efficient fast and courteous. What I wanted when I asked for it."

"I ordered FilemakerPro 12 academic version. If I had of read the reviews before I never would have ordered from them. I only order on-line using a credit card so the charge can be disputed. As it turned out I ordered on Sept. 10 and received it on Sept. 18. Good price and free shipping. I was pleased until I realized what the Free Shipping deal is.

I will pay the $9.99 shipping which is better than the $39.00 yearly recurring fee they would have automatically charged for the Premier Membership. Both my husband and I charge almost everything so may have taken me years to realize this charge.

Check this out:

Our shipping and handling costs are as follows*:

Free "Your Premier" (2 - 7 days) Free Shipping for orders up to 15 lbs.

Once you place your order you are giving us permission to start your Free Trial for our Premier Membership. You will have 21 days to cancel your membership. If you do not cancel after those 21 days you will be automatically billed $39 for a recurring yearly subscription. If you do decide to cancel before or after your membership you will be billed $9.99 for Shipping Charges on your original order.

Standard (2-7 days) - $8.99 to $10.99

*If your order weighs more than 10 lbs you will incur an additional $19.00 Handling Charge.

*These rates may vary as the order size increases. The rates are subject to change. You will see the actual S&H fees before you complete your checkout process.

We use USPS First Class, USPS Priority, FEDEX and UPS depending on the shipping method selected."

"Terrible! Ordered two items to be shipped 2-day due to immediate need. I received only 1 of 2 and 10 days later. Email only correspondence was slow and one email was not returned. Plenty of other sites to buy from rather than deal with this hassle."

"Excellent and I will recommend to my friends."

"Great cost. Product came quickly. "

"Product was "in line for picking", order was late. But shipping was upgraded priority at no cost."

"I will never buy from these people again. While the price for the product wasa good one, I would have gladly paid more to have my order shipped out in a timely manner. Waiting EIGHT DAYS to even ship a piece of software is pretty horrible."

"I placed my order on 9/5. On 9/12 I sent an email to customer care requesting information on estimated delivery. The response was to use my tracking number to find out...I had never received an email with tracking information. Finally on 9/13 in reply to my inquiry I received a tracking number. Not to be delivered until 9/17. 12 Days!? That's ridiculous even for free shipping!"

"The item I bought was priced within range. I ordered it on 9/8, and received a message it shipped on 9/9. I picked the shipping option of USPS 3-5 days, and assumed it would arrive to my doorstep within 5 days (by 9/13.) However, instead, I received an email from UPS on 9/13 that they had received my package and it would be delivered late in the day on 9/16. So my 3-5 days turned out to be over 1 week. I am totally at a loss why CostCaptain had my USPS shipment sent to UPS for delivery. Totally not happy with the CostCaptain shipping process. "