"BUYER BEWARE!! This retailer lists all of its inventory as in stock when they in fact DO NOT have what you ordered! I placed an order and was never notified that it was backordered. I called 3 days later wondering why it hasnt shipped yet and they admitted that they list everything as 'in stock' even if the item is back ordered."
"I purchased a barebone MSI 16f3 laptop. It was not in stock (they don't update their website stock), and was told it was on back order, I then told them to cancel my order, about 2 hours later they took the money from my account. What kind of business practice is this?"
"Very, Very, Very SlOW Order Processing & Shipping. I placed an order for ink cartridges on August 19 and by August 27th the Ink Cartridges had never been shipped. The item was still in the warehouse and the company offers no apologies for the slooooow shipping. "
"Great prices but don't count on customer support or feedback. We placed an order on the 21st and by the 27th when we realized it had not arrived I called to check status and turns out they didn't have it in stock and was on backorder from the provider!!! You would think they would of sent an email or notification on the 21st or the 22nd. How unreliable!! and they are still advertising the price and availability... It awes me the lack of service these companies offer! "
"I ordered a video card on 13 Jul and it never shipped. I emailed them on 21 Jul to see what was up. I was told it was backordered and would be in on 31 Jul. I emailed again on 6 Aug when it still never shipped and was told now 14 Aug. I canceled my order, was told it'd take 3 business days to receive my refund, its been over 14 days now and my refund still has not shown up in my bank..."
"Great price, good communication, Satisfied!!"
"Fast shipping! And at the best price for Cricut products."
"DOCSIS 3 Cable Gateway - 5352-00-00 By Zoom Telephonics ordered and received in time for my COMCAST installation. The COMCAST tech wasn't up to speed and told me my 5352 didn't work. He installed the COMCAST modem and a separate WIFI router. The next day I called Zoom and the tech there got the needed information from me i.e. MAC address, COMCAST account. Zoom then got with COMCAST and the Zoom Gateway is up and running like a champ. CostCaptain was THE best price online or in any store. The DOCSIS 3 Cable Gateway - 5352-00-00 By Zoom Telephonics works perfectly. Thanks CostCaptain."
"So I ordered a cooling pad off of cost captain and emailed them to make sure they had it in stock since i read reviews about how they have a lot of items not available. Raven emailed me back in a day to my surprise and said the item would be in stock again with an ETA of 5/21/13. It didn't make any sense to me at all. Thankfully Raven agreed to give me a full refund so at least they were quick to respond to my emails.
CostCaptain Support Team - Raven (CostCaptain.com)
Aug 19 08:14 pm (EDT)
Hi
Unfortunately, this item is currently unavailable. The ETA is showing for 5/21/13. Would you like to wait for this item to restock? I apologize for the inconvenience.
Thanks,
Raven
Haha. Yeah this doesn't make any sense. Pretty sure 5/21/13 has already passed."
"I bought from them because they were the lowest price on the net. Received item in less than a week, and it works perfectly."
"I ordered a laptop on July 29th and it has been pending review the entire time. I have emailed through the site with no response and left a message on the answering machine. Had I ordered this from anywhere else, i would already have it and the service has been very poor to date. I would like to be contacted and more importantly, my item shipped in good wroking order. "
"Quick delivery and great price! Game came in brand new, wrapped condition just as described."
"This is a great! item Works with no problem. This audio adapter is original and is the best"
"Do NOT order from this company.
They charged my card the moment I placed my order, but never confirmed it. After I contacted them they apologized for the delay and sent a confirmation claiming the item was back-ordered. Several weeks later I again contacted them. This time they informed me the item was no longer available and they would be keeping my money for another week prior to returning it.
This is NOT a reputable company."
"I was not pleased with my order or experience. The item that I purchased was described as "Quicken Deluxe 2013 (PC Download)". It turned out not to be a download at all. I was mailed a disc that didn't arrive for several days. Customer support was not worth much assistance."