"Horrible service. I selected and paid additional money to have 1-2 day expedited shipping. My order was verified and receipt of student ID was confirmed on 1-19-2012, yet I did not recieve a shipping verification for an additional 5 days. So, since the initial order was placed on 1-16-2012 and finally shipped on the 24th, I have to rate this as one of the slowest on line orders I have ever experienced and would not recommend your company to anyone. It would also appear that the only thing you sent out in a timely manner was this survey, which arrived 1 day after you told me the product shipped. At least one part of your system is efficient. I only regret that the lowest rating you allow for your shipping process is "poor". Somehow that seems to be a huge understatement in this case."

"Low price and fast shipping"

"Very easy transaction. Product was shipped very quickly. Overall, a very good customer service experience."

"CostCaptain has very professional employees. My questions before ordering were answered in a timely manner. My product was shipped when they indicated it would be and I am happy with my product. I would definitely recommend CostCaptain and will order again from them."

"I did receive my software. The process took way longer than it should have, but I did receive the product.
If you buy from this merchant, allow and extra week or two for them to process your order and ship it.
Although I was very unhappy with the length of time it took to receive my order, I must applaud the fact that CostCaptain did respond to me and get my order shipped after I complained."

"I have ordered two times previous to this order and each time I have had great service and very fast arrival time. I live in NH so the arrival times are usually right on or earlier as stated. I would refer the company to anyone looking for software that is currently a student or employee of any company CostCaptain deals with."

"I order a product for which it was necessary to show that I was a Qualified Educational User in order to receive Academic pricing. I submitted the required documentation and my order was promptly approved."

"Great products, superb customer service and of course prices that can't be beat. I have used them several times and will be back several more times. "

"I ordered two items that where out of stock. Cost caption kept me informed weekly on the status with my order. They keep contacting the manufacture and worked with them on getting my items out to me fast."

"I placed the order for the Leap pad tablet, which was out of stock until after Christmas. This was the first disappointment. After that I received an email stating that you were going to receive the next order within a week and all the remaining orders were to be shipped. This was on or around the 11th of Jan. The funds were debited from my card on Jan 11th but the product didn't actually ship until the week of Jan 16th and the product never arrived until Jan 23rd. So you debited my card 12 days prior to me actually receiving the product on top of not receiving the product until almost a month after Christmas. Not a happy customer....."

"Great process. Actually took a picture of my ID and it was accepted. Would definitely use again."

"I ordered Microsoft Project for my daughter who is a college student. Cost Captain had GREAT student prices and fulfilled the order in a timely manner. I HIGHLY RECOMMEND them and will use them again if my daughter needs any additional software."

"I will never again do business with CostCaptain.com. Their prices are WAY above market, the in-stock information on their website is incorrect, their customer service is horrible and their practices don’t follow VISA/MASTERCARD merchant policies.

I placed an order for one item on 12/8/2011, a LeapPad Explorer tablet. The listed price was about 50% more that the regular retail, but the item was hard to find and their site said they had it in stock so I placed an order. The company added a line to the order for $ 19.99 for a protection plan, I never asked for that. That’s a little shady if you ask me. I never received any unsolicited information on the order. I checked in several times over the next several weeks only to hear that they didn’t have any LeapPads, didn’t know when it would ship and that I had a place ‘in line’. The customer service person quoted a flood in Asia causing issues in manufacturing. Then, on 1/5/2012 the company charged my credit card without having shipped the product. As far as I can tell, that’s against VISA/MASTERCARD merchant policies. I asked about the charge and they STILL didn’t know when they would receive the product, nor did they know when they would ship it to me. Just that I ‘had a place in line’. The customer service person effectively said that I may as well keep the order with CostCaptain because no-one else had them either. I found a local retailer with LeapPad Explorers on the shelf, so I requested that CostCaptain immediately cancel my order and refund the money they charged. Their response was ‘it will take 3-5 days’, the time from my order cancellation til the refund was 12 days.

I will never again do business with CostCaptain.com."

"I placed an order for a Christmas present for my husband the week before Christmas, and I have still not received it. I have not received anything from the company stating it was backordered or anything. I have sent emails to their customer service 3 times and have not heard back from them. I will never use this company again."

"good prices, good turn-around. TV was damaged in shipping and returned, new TV was sent in efficient manner. "