"Horrible service. I selected and paid additional money to have 1-2 day expedited shipping. My order was verified and receipt of student ID was confirmed on 1-19-2012, yet I did not recieve a shipping verification for an additional 5 days. So, since the initial order was placed on 1-16-2012 and finally shipped on the 24th, I have to rate this as one of the slowest on line orders I have ever experienced and would not recommend your company to anyone. It would also appear that the only thing you sent out in a timely manner was this survey, which arrived 1 day after you told me the product shipped. At least one part of your system is efficient. I only regret that the lowest rating you allow for your shipping process is "poor". Somehow that seems to be a huge understatement in this case."