"Finally recieved my Citizen watch after two months of awaiting) The watch itself are brand new, 2019 year of production and everything is functioning. Seller gave me watch box as a gift) Very good shop, thanx! But some money compensation will be good as an excuse for such long delivery time."

"Ordered a watch end March and paid via Paypal. Today, May 7th still no watch. Communication with Creationwatches is poor and getting straight answers is even more troublesome. Sure, covid19 delays worldwide shipments however the parcel got lost after being dispatched from Singapore on April 4th, as there aren't any tracking updates after that date. The local postal confirmed they didn't receive the parcel yet CreationWatches expects customers to keep on waiting. For what.

Customer Service, satisfaction...customer first isn't their priority. When all goes well you're good to go, when you need them to sort things out....well, you're left on your own. Keep that in mind when you buy from CreationWatches.com"

"I purchased two watches from CreationWatches in one order. Soon after, I was notified that one of them was no longer available, after the order was in fact confirmed for it and the money taken from my account. This part is sort of OK, it can happen.

The next part is the real problem. When the package arrived in Belgium, I had to pay import taxes - again normal. But the shipping documents from CreationWatches contained the invoice for BOTH watches of the original order, in spite of having just one of them in the box.

My choices were 1. to pay the import duty for two watches and receive one watch (Belgian Customs did not accept the submission of a new, corrected invoice); 2. refuse the shipment and face return fees of anywhere between 50 and 150 euros. So I chose option 1, where I lost about 100 Euros on tax, which I basically paid for nothing.

So I contacted CreationWatches and respectfully asked to be compensated for paying for their invoicing mistake. After some waiting, they've supplied 5 vouchers of 7% discount each, which is 1. a great sales technique; 2. a completely useless way of compensation, as I am looking to recover my 100 Euros as soon as possible, not over the years to come and 3. a bit offensive, because CreationWatches almost always have a 10% discount action on their main page.

I've explained this and shown a few watches that I am interested in buying (and even bought one of them in the meanwhile from CreationWatches), looking for a more decent, one-time larger discount voucher (or two, but definitely not five small ones). I kept on following-up, but arrived nowhere after countless weeks.

The Customer Service team of CreationWatches is indeed rapid to respond to simple inquiries, yet incapable or unwilling of serving clients in situations such as mine.

This site is great because they often have really good deals, but if anything, anything at all goes wrong with your order, expect to lose money."

"Having purchased several watches from Creation Watches I have always found their service and prices unbeatable. My latest purchase is for my partner's birthday SUP372P1, she loves it.
That is why I keep coming back.

Al"

"Very efficient in terms of delivery timeline, order placed on Saturday and watch arrived in perfect condition on Wednesday.
Will definitely be a repeat customer.

Bill"

"Delivery promptly by DHL, very fast 3 days to Norway, no customs or tax fuzz.
The Orients are beautiful, original and of the high quality as expected.
This is 3rd buy from CW and I recommend the company. "

"Pricing of product is good. PayPal.
Order was received quickly and in excellent condition."

"watch and pouche arrived well wrapped and faster than expected; unsure how long guarantee lasts and what is needed as proof of purchase: ebay receipt?"

"I came to CW by chance... during my internet search for quality watches for a reasonable pricing. delivery was in time, product was OK as promised. So, I would do it again, for sure."

"The watch is in great condition as expected. Paid some customs but still it was well priced.
Thanks a lot for the exquisite service"

"Online platform and navigation is straightforward and clear. They ship internationally at reasonable prices. They charge extra to include the original watchbox, which I feel is a little strange. Not a deal breaker though. The customer service is responsive. I would recommend this site and mostly likely buy from here again."

"My first purchase from the company and would recommend Delivery was good and Item a Seiko SKX 009 watch was perfect. Will definitely be using again in the future.
KP Oxford UK"

"I received my watch a few days ago, and it certainly fullfills my expectations this far. Its rugged appearance matches very well what one expect from a military tool."

"Great shopping experience with top service. "

"I’m very satisfied for the service/communication and product! Delivery time was also positive surprise. I’m happy to recommend this dealer!
Only thing that was a bit confusing, was that payment details referred to odd name (Redsol pte ltd)"