"I received my package with no major issues, had to pay some extra custom duty but that was expected. However I changed my mind and decided to return my order, after following the process exactly how instructed by customer service, I sent the package back to them. It's been almost a month and still the money is not back in my account, it takes over two days to get a response from customer service and the response is always "please bare with us". I am seriously disappointed with this reseller and advise everyone to be extremely careful when dealing with them."
"I received a defective watch with several dust inside the watch face and an giant arrow Mark in the crystal.
Creation Watches accepted an exchange by a new one same model and I returned the watch 1 month ago.
After a month waiting and 33 emails with Sally I think that I lost my money and my watch, always is answering the same copy/paste
"We are currently working with our team regarding your return shipment,
we shall intimate you as soon as we get updates"
If you have any problem and returned the watch...forget your watch and your money."
"Fast delivery,nice price,will not be able to check it to declared depth, but it would be taken to 40-60 m depth and +4 -+1 fresh water"
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Placed an order, prepared dinner, then get an email that my order has shipped! Awesome! Watches I purchased are all genuine Seiko Made in Japan! Prices are very reasonable. Their shipping will have me coming back for more time! "
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"I recieved the watch and wat ch and was happy with it however after about 6 months it has now stopped working "
“Dear Customer,
We are pleased that you liked the experience . If you have any issue, please have the watch serviced at the nearest Service centre listed in the warranty booklet. We regret for any inconvenience caused.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"2 day shipping from Singapore to California, amazing! Product was as expected."
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Overall my experience with creation was very good even when there was a problem creation watches customer service was 5star"
“Dear Customer,
Sorry for the inconvenience caused. We always try to give the best service to our customers. We will keep in touch with you in regards with this concern.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Recieved a faulty seiko watch, had to pay import charges. No response from customer services. Very disappointed."
“Dear Customer,
Sorry for any inconvenience caused.
We have 30 days watch Return or Exchange policy. If you are not happy with purchase you can send the watch back to us for Return or Exchange. We always try to give the best service to our customers.As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We will keep in touch with you in regards with this concern.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
”
"I have buy from this store three times. And got my watches in near 7 days, all watches in new condition and have had all packaging items. Store support is one of the best in my mind."
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Very quick response and lightning delivery. Didn’t expect it to arrive that fast before Christmas. Made my Christmas a happy one. Thankyou "
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"I was referred to CW by my friends and I like them so far. Great customer service and timely shipping. All the products that my friends and I have received have been legit. "
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Wow it was delivered in 4 days to Melbourne Australia, I love the divers watch the quality is well above of what I paid for the watch, highly recommend it."
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Amazing Customer Service, fast Shipment and a Beautiful Watch."
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Shipping Fast , Perfect :)"
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Спасибо, часы получил за три недели, часы оригинальные, упакованы хорошо, инструкция есть и гарантийный талон. Рекомендую этот магазин"
“Dear Customer,
Your watch has been sent by SingPost. SingPost will usually take around 3 to 4 weeks to deliver the watch to your address. Please be assured the watch will arrive in due course.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
”
A rep from CreationWatches.com, Redacted, has responded:
“Dear Customer,
Sorry for any inconvenience caused. We always try to give the best service to our customers. We are currently working with team, we shall intimate you as soon
as we get update.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”