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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
3.75/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
3/5

2019-08-02

Disappointed about duties and VAT

"I had to pay €114,88 for importduties. So the watch cost me more than purchasing it within the EC"

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Rep reply posted 2019-08-03
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance.
We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-08-02

Very good experience!

"I just received my watch that I ordered two days ago. Very fast and smooth ordering and delivery process. The watch is the real deal! Looks great, was well packed and fits my wrist perfectly. I’m very happy and will certainly buy from creationwatches again in the futur,
Thank you very much!
"

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Rep reply posted 2019-08-03
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-08-02

Brilliant Service

"Not my first purchase with Creation and won’t be my last. Great pricing and very quick delivery using a reputable courier. You will not be disappointed. Thoroughly recommended."

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Rep reply posted 2019-08-03
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-08-02

Great service

"Bought a seiko skx013 and it arrived the same week and was beautiful."

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Rep reply posted 2019-08-03
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-08-01

Fantastic

"Easy and efficient service. Choose your watch pay the discounted price and wait for delivery. I live in NZ and from ordering to receiving my watch via DHL took only 4 days. Free shipping. Fantastic service"

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Rep reply posted 2019-08-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
4/5

2019-07-30

Seiko SnZf1

"Ordered and shipped very quickly. Only issue would be that there is an import charge to the UK which you have to consider when pricing as this is additional. However still good value. Has a query when I first received it but this was answered very quickly and to my satisfaction. Overall good experience"

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Rep reply posted 2019-07-31
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
1/5

2019-07-28

SO DISAPPOINTED!!

"SO DISAPPOINTED!! This was my first time.. and last time.. purchasing from this website. I ordered 2 watches and one arrived damaged and not in working order. I contacted customer service asap and their response was to bring it to a watch repair person and pay to have it fixed or pay for shipping to return it. I could not believe this was their response! I allowed them numerous opportunities to provide more appropriate customer service but they refused. Needless to say I will NOT be purchasing from them again and warn others as well. Total waste of my money!!"

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Rep reply posted 2019-07-29
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

Sorry for any inconvenience caused. We have 30 days watch Return or Exchange policy and also watch has one year international manufacturing warranty. You can send the watch back to us for repair. We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-07-27

Great experience

"Ordered my Seiko SKX009K2 on a Tuesday and received it Friday in Canada, fast shipping via DHL. Love my watch."

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Rep reply posted 2019-07-29
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-07-24

Great service.. already ordered 6 time from this website and never disapoint me...

"Great service.. already ordered 6 time from this website and never disapoint me... "


Rep reply posted 2019-07-25
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-07-23

Superb service!

"Fast and furious.. Ordered saturday and delivered to me monday! I’m impressed! "

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Rep reply posted 2019-07-23
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-07-15

Great

"Fast delivery as estimater by DHL, with optional delivery point. No hidden fees. The product was as expected.

Delivered in a carton box, but the watch was exceptional. (Seiko skx007k2)
"

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Rep reply posted 2019-07-16
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-07-12

Many Purchures - all have been A+

"Over the last 2 years I have purchased 16 watches purchases from CreationWatches. The latest order was for 2 Seikos. Both were priced right, in new condition , securely boxed with 2/3 day DHL delivery.

I have had nothing but POSITIVE experiences with CreationWatches.

Highly Recommended!
"

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Rep reply posted 2019-07-13
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-07-12

Thank you

"Delivery was fast and product was perfect. Thank you."

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Rep reply posted 2019-07-12
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-07-11

Quick Delivery

"I ordered a Seiko SKX007 early in the morning. Amazingly the product was delivered the next day on the other side of the World. Watch is in mint new state as stated on the website. Highly recommended service!"

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Rep reply posted 2019-07-12
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-07-09

Watch was exactly as advertised. Shipment was super fast 2 days.

"Thank you. Very satisfied with the watch and experience. will shop with you again."

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Rep reply posted 2019-07-10
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”