"Superfast and easy. I’m coming back. "

"Bought a Seiko Presage SPB067J1 watch from your Creation Watches by 13 June, received it by today. During unbox, found below 2 issues which I think it was totally not acceptable as a professional watch seller.

1. I buying this Presage watch as a collection, but the box given is Seiko Prospex Padi. Is it a joke or what? How I'm going to let go this watch if I plan to sell it off in future?
2. Due to wrong box was using, so the inner design also not fit to this watch. The watch unable to seat tight in the correct position in the box. The watch was just laying flat inside the box which I believe it had been flying here n there during the transportation (flight+truck).

Thinking to proceed 'Return' , but after review the complaint from others buyer which watch been return but refund was pending for a unknown period. So, it will be better to keep this unacceptable watch rather than losing watch & money if the same case unluckily happen to me.

So, FIRST buy from Creation Watches and also will be the LAST.

!!!!! NOT RECOMMENDED SELLER !!!!!
"

"Received the product 2 days after placing the order. Great prices. Thanks guys."

"Excellent product. Delivered well in time much before I expected."

"The watch is excellent. It arrived quickly."

"I like creation watches there service is very good to excellent and there prices are very good. If I could make an improvement to there service it would be if they could improve there software to indicate the expected import taxes you can expect to pay in the relevant countries. This information is hard to obtain before a purchase and can be a shock. In my case +66%."

"Ordered the watch on Sunday, it says it would ship within 2-4 days. I received it on Tuesday. I was updated through multiple emails when it was shipped out to America, when it arrived in the states, and when it was out for delivery. I was also notified via text message when my package was outside and ready for me to sign and receive it. The packaging kept the watch safe and sound. The watch is just as I imagined. "

"Amazing! I ordered 3 watches and they arrived within a few days. All nicely stored in strong boxes with their manuals. Will definitely order again and recommend to family and friends."

"I have always got very good service from creation , this time ordered my watch on 7 th June from India (Pune) received on 10 th June , that’s really fast a beautiful watch as expected only the international warranty card and booklets were not there in the box so I gave 4 star , other wise creation is the most ethical and professional watch retail online company in the world for affordable watches
Best regards"

"Watch arrived within 4 days in new condition and boxed just as described."

"Shipping wasn't made clear and had to pay an extra £26. The product is what I but could have got it cheaper."

"Love my watch and fast shipping to Sweden !"

"On May 2019 I purchased a Citizen watch from CreationWatches.com for £177. Received 3 days later with a note from DHL that I had to pay £47 for import duties (moving the price to £244). The watch comes from Singapore.

Just seconds after setting the time the watch switches completely off (digital displays) as if running out of battery.
At the official Citizen shop they tell me that new battery is £40 (so price now will be £284) but they also tell me that a new watch should have an out-of-the-box battery life of at least 2 years. I'm told that If it runs out of battery when new then may be faulty and I should return to seller.

Returning costs to Singapore is £53 and, of course, CreationWacthes.com will not reimburse this!
So if I do return the watch, I loose £100 on duties + postage.

By the way, in a UK shop costs £ 230 to 250 so even if working properly it would have made sense to buy locally (although this particular model is not easy to find). I did not know about the import duty when purchased but I'm sure there is some print in CreationWatches.com about this.

CreationWatches.com suggested I take it to an official service with the supplied stamped guarantee, and they offered a reimbursement of USD 10- , and they did reply very quickly to my email.

If all goes well, buying from an online store from Singapore make sense because of the price, but if something goes wrong then you will have to pay £50+ to send it back, plus all the time lost and hassle. And always consider import duties to be paid as well.

GW, Hampshire, UK"

"The item arrived on time. Just had to pay customs charge of £32 but still worked out cheaper than other sites. And the watch itself is brilliant. Always wanted it and now I own it. Would buy it again from Creation watches :) "

"Ordered Wednesday, turned up the following Monday in Aus. Lovely watches, fantastic customer service and looking forward to our next transaction."