"[UPDATE: June 2019]
I finally have a refund after around 7 months of battling these guys. Moved from 1 to 2 stars.

[Original review]
About six months ago I placed an order with these guys. I had bought a watch in the past and received it promptly. This time around, they appeared to have used a cheaper postal service since it was a lower cost item and adjusted the delivery window accordingly. So I waited. After several weeks I got worried and contacted them. They told me, it's normal, keep waiting. After a couple of months they told me they were investigating. It's now been SIX MONTHS of waiting and I'll I get back is the same copy-and-paste responses from someone called Vanya asking me to wait. I demanded my order or refund. Same copy-and-paste response.

So be warned that if there are any complications with your order, these guys don't want to know about it - you're own your own."

"Previously bought a watch from them, bought a second one this time, both are entry level Orient watches. Placed order on Friday and received the product in Australia on Monday, very impressive delivery speed.
Nothing to complain about the watches themselves, both work great so far."

"Excellent online service - just a few hours from ordering to getting shipping and delivery information.
But maybe more important is how helpful this seller is to a return (because I bought a watch that was too big) and replacement with another product. This seller is in Singapore - but the service is faster and more helpful than a bricks&mortar location in my own city of Toronto. Thank you!"

"Top product and fastest delivery i have ever experienced "

"Great choice and prices. Watch ordered Friday arrived Monday exactly as ordered with proper English instructions and guarantee card dated/stamped. Be aware UK tax/duty are not included in the price though - extra £32 payment (on £108 watch) to DHL. Not a problem in my case but could be a very significant extra on an expensive watch. "

"When I ordered a watch from them I intentionally put a different shipping address to my billing address, the customer service team (Raul & Vanya) contacted me to double check that this is correct and asked me to provide further information to ensure that the product reaches its destination safely and that it's collected by the right person. They also contacted me again to say that DHL was trying to contact me, which I wasn't aware of. I think the service was excellent, it was instant and personalised (not like an automated service) which is fantastic because when customers by an expensive item they want that extra reassurance & a great level of support which this company provides. Highly recommend!"

"I'm starting off by saying.,"Im very satisfied with Creation Watches." Enough to buy 2 more watches, possibly more. Quick delivery with:DHL here In San Francisco California. Almost faster than trying to find a parking spot at a nearby watch store. So the fast delivery and real fair prices, will definitely keep me interested in : Creation Watches."

"Purchased watch on Tuesday and received it in 3 days, all the indices line up perfectly. Very happy wit( my purchase ! Thank You!"

"Great watch dealer!
Will purchase again!"

"Great response time, extremely fast dispatch and shipping and authentic quality item , will definitely use again, thankyou!"

"The watch shipped and arrived on time.
The packaging was secure, and the product had the warranty card and an authentic Seiko box.
All tags were attached.
I will be a repeat customer.
A minor concern with DHL which affects the rating: the item was left on my doorstep and no signature was requested. This was not in accordance with the stated shipping policy of DHL."

"I got a lovely Orient Bambino, much cheaper than elsewhere and it arrived 2 days early!!! Can’t say fairer than that!"

"Ordered the watch on Sunday night, delivered on Tuesday afternoon. Item received in good condition and packaged well."

"i bought this watch for my bday and it came through 2 days after which i dont care, though i was being updated through my emai daily with timestamps so im aware of it i even got additional 10% off coz of fathers day...nicely packed and complete with original boxes and documents...i will recommend to family and friends and definitely will buy again from them"

"good survis. short shipping time and good price"