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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
3.75/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

5/5

2018-03-17

good place to buy watches and pocket watches

"easy to order and smooth transactions and fast delivery will buy again thanks you"


5/5

2018-03-12

Certainlly one of the best places to buy watches on line.

"Certainlly one of the best places to buy watches online. I bought with CreationWarches several times always with a close Customer Support, great products with competitives prices. Higlly recomended."

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5/5

2018-03-10

Excellent seller

"The shopping experience has been great.
The watch arrived sooner than expected and in great conditions.
This,in addition to a great price,has made me a happy customer.
I will surely shop on CW again!
"


1/5

2018-03-10

Item lost. 6 months no refund!

"Guys, if you are in the market for a watch, I suggest you to STAY AWAY from this shop.

I’ve purchased SKA371 end of August 2017 (order #10245143) for about 200 bucks.
And I never received my purchase.
It was officially confirmed as damaged by Sing Post in Singapore... Not a big deal, happens every day.
According to international post rules, If the item is not received - it belongs to sender and he has a right for compensation.
So normally, the shop has to refund you once it happens OR send your purchase again.

But NOT Creation Watches.
Instead of this, Creation Watches simply keep replying with “We’re doing our best working with Sing Post. Please wait for update”.
6 MONTHS passed, Guys. NO MONEY. NO WATCH. NO REFUND. NOTHING. Only similar endless replies about the unfinished process with SingPost and ask for allowing more time.

I suggest you to stay away form this dealers. Don’t risk your money here.!
"

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5/5

2018-02-24

Exactly what I was looking for.

"I ordered a Seiko 5 J-version. The price was the best I found anywhere from the seller. I received confirmation of my order quickly and it arrived at my home in the US very well packaged (via DHL with tracking number), in excellent condition, exactly as described.
I’m very pleased with my experience and would order from the seller again.
"

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5/5

2018-02-24

Excellent job.

"The whole process of buying is very simple, fast and easy. The shipping is realiable all the way from packaging to tracking of the order. Great value for the money."

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5/5

2018-02-18

Fast, great pricing

"Really happy with the watch and the service, highly recommended!"


5/5

2018-02-16

Great service

"I must say that I'm delighted with my shopping experience. Especially your communication was excellent through the whole process...order confirmation, shipping info and even making sure that the delivery actually reached me. The product was as specified (very good) and packing was very good too.

So I'm a very happy new watch owner and I'm pleased to recommend your service to everybody.

BR Peter
"


Verified
1/5

2018-02-07

Dishonest behavior from CreationWatches

"I have ordered watch like a present for my brother, but he couldn't receive it. In any case I wanted to return the shipment back to sender. Which, by their returning policy is possible, until I pay shipment.

First, after I have contacted CreationWatches, (on their website is 12 hours for answer) I wait 36 hours just to send me email in which they explain to me why I need to take the shipment in any case and not with instructions how to return it. This instruction I have got 72 hours later on my insisting to send me.

After returning shipment I have wait for their refund or re-sending to another address, but they have send me refund minus 27€ for returning shipment, without any invoice from DHL or some other proof. When I asked about this proof they send me answer: "We have deducted shipping cost which DHL Express charged to us regular basis." and that's it.

So I have contacted DHL about returning shipment costs and guess what, they didn't charge it at all. Answer from DHL was: "I would like to inform you that DHL doesn't charge the return to shipper. This service is free of charge. Please inform us if you have any news"

I have already paid CreationWatches extra 7.62€ to send it via DHL, they return it for free (the watch didn't cross border customs) and CreationWatches still charge me for returning shipment 27€?

Very dishonest behavior from CreationWatches and to the customer who already bought some watch from them.
"

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Verified
1/5

2018-01-24

Worst Ever!!!!

"I regret dealing with CreationWatches.com, I purchsed an Invicta watch, order indicated 10-14 days delivery via DHL Express to Canada, time past and I contacted CreationWatches.com and they updated the order 3 weeks later saying it as sipped via SingPost and will deliver 3-4 weeks, I am now close to week 5 and not yer received.
This company is purposely misleading customers with the information provided prior of ordering.
Their customer service is extremely poor as it seems like an automated machine answering the requests, you will never get an straight and clear answer.
"


Rep reply posted 2018-01-25
A rep from CreationWatches.com, jason1428, has responded:

“We always try to give best service to our customers, we regret any inconvenience caused.
The Countries where we offer Free DHL Shipping, the order total needs to be greater than US $75. If the total is less than US$ 75, we will send the watch by SingPost. The SingPost shipping usually take around 3 to 4 weeks to deliver the watch but we regret for late delivery, we are working with SingPost please be assured the watch will arrive soon.


Verified
2/5

2018-01-16

Returns are a nightmare

"I collect watches and have purchased many new ones from many different vendors, so I believe I have a little more experience than most reviewers.

Creationwatches' pricing is almost always the lowest, and sometimes by quite a bit. They ship for free to the U.S.A., and somehow manage to get their watches delivered in just a few days, all the way from Singapore. Their pricing and shipping are probably better than almost any other large watch reseller's, for the same product.

However...that's only part of the picture.

I recently bought a Seiko solar powered watch with an alarm. Analog watches with alarms are somewhat hard to find, especially at reasonable prices.

Creationwatches advertised that the watch would arrive with the original box, the original printed manual, and a warranty card. The watch arrived with none of these. And the alarm function and alarm demo mode were non-functional.

I contacted the company well within the 30-day return period and was first offered a $10 refund, and then a $15 refund...but interestingly, I was not offered the option of a return. When I pointed this out, they "escalated" it to someone they called Jason, who agreed that I could return it.

In order to return the watch, I have to send it to Singapore; I have to take a picture of the box and e-mail it to them; next, I must e-mail them the tracking number. And worst of all, I have to pay $25 for USPS. And I was lucky that it was not more. Had they included everything promised with the purchase, and if the box were larger (Seiko boxes are typically small), it would have cost much more for postage.

Regardless of how quickly they refund my purchase price (assuming they actually do this), I'm still very disappointed with their return process. My two-star rating is quite generous.

My advice is, if you buy from them, factor in the run-around you'll have to face if returning. And allow $25-$50 for return shipping if you're in the U.S.A. I'll never buy from Creationwatches again, regardless of their pricing.
"


Rep reply posted 2018-01-17
A rep from CreationWatches.com, jason1428, has responded:

“We always try give best service to our customers and make happy them but we regret for inconvenience caused to you, will take care in future purchase. Return shipping charges is buyer responsibility, please use registered shipping while return the watch back to us because they have normal charge.”


Verified
5/5

2018-01-02

Great price and good customer support

"I ordered twice at CreationWatches.com from France, and I will probably order again. They offer the best price I could find, and they have been very prompt & reliable for parcel delivery. I contacted the customer service to track my parcel, and they answered promptly with useful informations.
Merci pour la qualité et le service ! Je commanderai à nouveau chez CreationWatches.com.
"

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Verified
5/5

2017-12-31

7 Th watch great company

"Today i recieved my 7 Th watch from creation watches , within 36 hours from ordening iT came in good order. Thanks for very fast delivery . Very good quality and communication . I wil surtendly buy from them again, to expand my collection . "


Verified
5/5

2017-12-30

Great buying experience Hamilton kakhi king day/date

"Great experience. Fast and free DHL delivery. Product was perfectly packed and no problems with product itself. Will buy here again!"


Verified
5/5

2017-12-30

Super happy with CreationWatches

"Lots of watches available, support is super fast and kind! I am super happy with CreationWatches! Greetings from Serbia."

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