"From the first phone call asking advice on what I need, to the support following the order 2 years later, these guys are unbelievably helpful. No matter what I needed, they have been there willing to offer their knowledge and time to resolve any issue I had. And they did it in an extremely timely fashion, sometimes after hours. I'd definitely recommend them for future purchases. "
"Great service fast shipping."
"I made two purchases without creative audio and both went very smooth. There was an item that I ordered in error and was able to cancel with ease. Staff was very accommodating. Another item I ordered was on sale due to being discontinued. This discontinued item was out of stock, so creative upgraded me without question to the new more expensive replacement. This is top quality service!! Creative has gained a faithful customer in me. "
"Shipped fast and they even corrected a typo in my address quick enough to get it to the right house. Great prices as well."
"I found Creative Audio via a Google search for a somewhat rare model speaker I was looking to get for my car. Creative Audio was one of the only places that had them. But I hadn't had experience with them in the past, so I did some research and then reached out to them. I ended up speaking with James, their manager of Customer Service and he was phenomenal. Told me about the speaker, let me know if it didn't work to my liking, he'd personally help me with a return, and that my satisfaction was their #1 concern. It shipped within a day, got to me in the allotted 3 days and was just as described. I'm overly satisfied with my experience on every level with Creative Audio, I'll personally be using them going forward for my audio needs, and I'd highly recommend them. "
"Good company that answers their text and has the option of buying refurbished. I was sketchy first but it’s legit. "
"great price on stereo i bought , picked up from warehouse same day "
"Great site and great prices, fast shipping and delivery. Thank you!"
"These guys did everything necessary to meet the demands of my online order. I called and a real person answers the phone; not once, but twice. Customer service and satisfaction seem to be what they are about. Will definitely recommend to everyone!
Thank you"
"I had a cracked subwoofer cover that was causing a bad vibration when my system was playing. Creative Audio was the only place I could find a replacement cover. Installed it last weekend and my system sounds great again!"
"All came as described. Pros"
"I ordered for a gift so I was wanting to ship to my father but they never shipped it I called they said they didn’t ship it because the shipping address was different then the billing address "
"Quick delivery, great price."
"I bought two car audio products from this place. A Subwoofer and an amplifier and they shipped them both quick. The website is very easy to use and they are certified dealers. Their prices are by far the best when I compared my purchased items with other sellers. I will look here again in the future for more car audio equipment desires. Thanks creativeaudio!"
"It Came in a box and I opened it. That is as far as I have gotten. Thanks.
"
"You guys had the best price online and it shipped and arrived very fast. I installed it Sunday for my coworker and he loves it. "
A rep from Creative Audio, Don_F, has responded:
“We are sorry our Fraud protection held up your order. We see your order was placed on the 28th of April, and the next business day, April 30th at 8:19 AM, we sent you a message via our website's message service, as well as an email informing you of how to get the order verified and shipped. We do this for protection of our customers against fraudulent orders, and it is a manual process as we try to speak to every order that is flagged by our credit card processor personally. If you have any future audio needs, give us a call at 800-854-5821 and I'm sure we will be able to more than make up for your first experience with us.”