"From the first phone call asking advice on what I need, to the support following the order 2 years later, these guys are unbelievably helpful. No matter what I needed, they have been there willing to offer their knowledge and time to resolve any issue I had. And they did it in an extremely timely fashion, sometimes after hours. I'd definitely recommend them for future purchases. "
"Staff was very accommodating when I had issues with placing my order and the product shipped in less than 4 days! VERY impressed."
"I wish I founds you guys sooner"
"Ordered on Thanksgiving, They called me and had it The next day.."
"Ordered over a holiday weekend. My order arrived a whole day earlier then it was supposed to. 5 stars for my first experience!!"
"Got my sub box quickly. Haven't installed it yet but the service was great."
"The company was great to work with."
"Price was the best I can find around delivery was on time"
"PAckage came 2 days early, an't beat that!"
"Shopped around and found it here much cheaper"
"I ordered a keyless entry unit and a gift card with the amount of the install on it! I was told a week after I purchased it that I would only receive a gift card no unit. Something about that way nothing got lost before the person came into have it installed. I was planning on getting the unit so they would have an actual gift to order then also get the gift card. So now he will not have anything except for the gift card. Also I called the Joplin store the day I ordered it and they don't even carry the one I bought online. So does that mean they will also have to order that before he can have it installed. Just don't see why you can't ship both to me regardless of the reason!"
"Would not recommend online transactions. "
" They have the nicest product out there for the cheapest price, I would recommend this place to everyone!! "
"I have bought from Creative Audio several times now, with the help of James. James has been on point with every question I have asked him, and has led me in the right direction with every audio purchase I have made. I will absolutely do business with James and Creative Audio in the future, and will recommend everyone I know to them. It is rare to find such great customer service along with great prices together in one place. James is definitely an asset to Creative Audio, and has taken good care of me as a customer. After my last purchase, I felt compelled to leave a review, so others out there may know. Thank you James & Creative Audio being part of my awesome boat & car audio builds!"
"Very satisfied, would recommend to friends. "
"For the price I love it it's running 4 6.5 DD Audio Vo's, 2 DD Audio bullet tweeters, and DD Audio VO 8 in Full range woofers. It brought my system to life on my 2009 Harley Davidson Road Glide CVO "
A rep from Creative Audio, Don_F, has responded:
“Sorry you left this review so quickly. We received your request the same day that you left this review. We have opened a case with Fed Ex and requested information to submit to a police report. We assured your order left complete and if your packaged arrived with a brick in it the problem occurred either at Fed Ex or your delivery point. We have been in business for over 25 years and do not fraudulently ship orders. If you are not willing to submit the requested paper work and only will accept a refund this look suspicious to us as a seller. We have offered to ship a replacement once the case if filed but you only requested a refund. ”