"I called crispdeals to ask a few questions about a surround sound that we were interested in. The gentleman that I spoke to was very informative and polite answering all my questions. I do alot of research before ever purchasing items and Crispdeals was the best price I could find, on the internet and in-stores. I was impressed with the way I was dealt with on the phone so I placed my order right then. I received my order exactly when they said I would and loved that they sent me the tracking order to be able to follow where it was. I will definitely order from Cripsdeals again. Thank you so much!"

"Had a very pleasant experience. My order arrived quicker than expected. Surely I will deal with Crisp Deals anytime and recommend it to anyone."

"The customer service was outstanding. Their price for this item was $25.00 cheaper than the cheapest price I found online. The turn around for my recieving my order from tha date I placed it until I got it my hands was four days. Excellent!"

"I ordered the PylePro 8 Mic set and it works great on top of that it was $100.00 cheaper than everywhere else I looked at it.
Thanks Alot."

"Fantastic service. I needed to cancel my order and they did so no questions asked. Helpful and professional."

"I ordered the CJD/DJM 800 package, When the package came one of the CDJs was broken (Cd drive dosent work) and they sent the wrong headphones. When I contacted them about this they told me I was S.O.L.

Not alot a 30 day money back garenteen when it takes 34 days to arrive"

"I am very pleased with my purchase from Crisp Deals. I received a phone call to clarify my purchase which was great. The processing and shipping was very fast. I'm very pleased with the product."

"This was my second ordering experience with CrispDeals, and I got a GREAT price (seriously lower than all of the competition) and excellent service both times. I will be a returning customer. My package arrived in great condition when promised. Definite 5-star rating!"

"Invoice/Order#: 23355
Order Date: 06/08/2011
I had placed an order for replacement speakers for my Ampeg bass (guitar) cabinet. They had a decent price on their item so I ordered 4 speakers online on 06.08.11. On 06.09.11 I sold the cabinet I was to install the new speakers into. I called a few times thinking someone might be there and left a voicemail to stop the order, but they were not in the 'office' and on some 'vacation' or 'holiday', (The whole business?) and they wouldn't be back until Friday to resume shipping items placed that week. Assuming that they recieved the voicemail, I waited to hear back from them. Never happened. First thing Monday morning (06/13/11) I called again to say not to ship my items and to cancel the complete order, being I recieved an email stating they had the order packed and WAITING for UPS pick up on Tuesday. The guy (Tony, I assume) wasn't very sympathetic or helpful. Said that it went out on Friday (it didn't) and I should get the package on Wednesday. I told him I don't have the cabinet anymore and I'm not willing to pay $60.52 for shipping of a 40 pound box. I told 'Tony' that the email said it hasn't shipped yet and it was still in staging. He claimed it took the system up to 48 hours to refresh the real time shipping info and to let the buyer know that the item has shipped. (That seems highly unusual for a company that strives on perfection.) Once again I told him to contact the warehouse guys (which he said he did and it was too late even though it was still 2 days from shipping the RIGHT package on the 15th) and cancel the order and have the package returned to their warehouse, or just not ship it at all. He said I got a great deal on the speakers and to turn around and sell them on eBay and make some money on them or keep em incase I blow a speaker. I never blow speakers! Nice sales pitch, Tony. There are a million of these on eBay and I don't want the overhead since I am out of a job currently. I once again called him back 2 days later when the package never showed up and I noticed a UPS intercept on the (four?) packages that were sent to me originally. I told him to cancel the order since the one he sent to me was the wrong product and had to go to North Carolina instead on Minnesota. He said the new package would be here on Monday June 20th (which it did), but it wasnt shipped until June 15th, FIVE DAYS AFTER I TOLD THEM TO CANCEL THE ORDER FOR THE THIRD TIME! Tony again said he hates to lose customers respect. WHAT?!?!? Fix the problem and you wouldn't have that issue and people would be happy! After running numbers through the websites, USPS would've charged $28 to ship a 40 pound box and UPS would charge $31. Where did they get $60.52 for a shipping cost when they said they don't make money off of it in the first place? SCAM!!!!! I understand the cheap price, but lets be real here. They wouldn't even allow me to return the item with a rejected package. They told me I'd have to pay the return shipping which in total would be over $100. I don't understand the logic behind customer service here. It was a simple fix after their first mistake to just cancel the order, but they insisted they just HAD to ship it out after being told a few times not to. Shame on you, Tony. Remember, the customer is always right. Just refund my total order price including the shipping and you can have your speakers back. Not a big deal. Your computer system wouldn't even let me use the 15% off e-coupon. Said it was invalid, so I had to go with the $5 off coupon. Thanks for the 'savings', whatever that means. Judging by other reviews, its the same game and always an excuse why your company can't help people out and take responsibility for your companies mistakes.

My letter 6 days after I ordered and the items had not shipped yet:

[06/14/2011 01:20AM]
Hello,

I never recieved a shipping conformation last Friday when your company was back to work and had just checked the order status of the speakers I ordered a week ago to see they havent shipped yet.
I DO NOT NEED THEM ANY MORE. PLEASE DO NOT SHIP.
I need to CANCEL THE ENTIRE ORDER and refund the balance to my credit card for Order#: 23355.
I tried calling but missed the customer service department by a little bit today.
Please catch this shippment ASAP before it ships out.
Thank you!

Come on, Tony...what are you hiding from? A real company would do what it takes to satisfy a customer. You FAILED, man."

"CrispDeals had the best deal online, shipped the order for free and the product arrived in the Intermountain West in great shape. When I called customer service to determine the whereabouts of my order, a real person actually answered the phone and was able to address my inquiry immediately. I would definitely do business with them again."

"I found CrispDeals though Google trying to find a good price on a Yamaha sound system. I found what I wanted and it was almost $100 less than any web price, and $150 less than the “upscale” music store wanted.

The website is extremely easy to use, has multiple payment methods and is very quick. When I sent an email with a question about my order I got a response in less than an hour. And my item will be delivered in less than a week. I will certainly shop at CrispDeals in the future. I give it an A-Plus, 10-Stars or whatever else is the highest rating.
"

"I cancelled this order today by phone.
This customer service is unnacceptable and is at best........the WORST transaction I have ever made wtih a company in my entire life. I asked to speak to a supervisor and the customer service person got absolutely rude with me and threatened to put my order status as Shipped and I was saying loudly........CANCEL my order. I do not want it. He said it was still processing and it had been since June 8th...........now all of a sudden POOF this order is magically listed as finished and shipped because I do not want to listen to him? I think not. He told me that if I didn't want to listen to what he had to say he was going to ignore my request to cancel the order and ship it whether I wanted it or not. Either I could listen to him or he would not cancel my order. Also, I was told that it takes 3 to 5 business days for the cancelled transaction to show up on my credit card which is fine as long as it does show up in that time period. He said he was the supervisor and so I asked to speak to the VP......he said the VP doesn't talk to customers. Seeing as how today is June 14th and they still haven't even shipped it and I asked them the day I ordered it to advise me if they thought it would not be here in time for June 17th........because that is the date I needed it for. I would not recommend doing business with this company. "

"I checked everywhere I could on the internet for the best price on a Peavey Delta Blues amplifier. CrispDeals had the best price. The purchase was quick, easy and with no hassles of any sort. They shipped promptly and followed up to make sure I was happy with my new amp (I was). What's not to like? It was like the perfect customer experience!"

"i ordered a pioneer cdj 350 white cd turntable. everything came perfect brand new mint condition right out of the box just like if you bought it from a retail store.customer service was great i asked for a tracking number they said in a few days they would give me it, i waited patiently and then checked my email and got it. so these guys are legit! shipping was perfect but kinda long 7-10 business days well because i did regular shipping. it came exactly on the 10th day. form new york to california i guess. other than that, patience is the key! so if your ordering stuff with these guys please have patience and it will get to you! as long as i get my order in perfect good excellent flawless condition im happy! therefore im a satisfied customer and will be shopping again with them sometimes soon! love it! GREAT COMPANY! will buy from again! thanks CRISPDEALS!"

"Good service and great price. Was impress with the quick response to my emails."