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Product & services pricing
4.50/5
Chance of future purchase:
4.49/5
Shipping & packaging:
4.56/5
Customer service:
4.13/5
Return/Replacement policy:
4.66/5

5/5

2019-06-12

The best home electronics website there is...period.

"I can't say enough about my experiences with Crutchfield. Everything about this vendor is first-rate. The customer service is the highest level of service I've ever received at anytime, anywhere. The support reps are knowledgeable and professional. I've had to return an item or two due to manufacturer defects and the process is seamless and quick. This is the place for home electronics!"

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5/5

2019-06-10

99 Volkswagen

"It was almost a plug and play setup. "

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1/5

2019-06-07

Crutchfield can’t deliver a package

"Long story short Crotchfield’s absurd Byzantine shipping policy has resulted in my $1500 item being lost in the UPS quagmire. Crotchfield sent me to hell by requiring me to fight DC rush hour traffic for an hour to pick my package up at a UPS hub 15 miles away, that wound up being closed by time I got there. Way to use your brains Crotchfield. Crotchfield is beyond stupid and I am now beyond livid. Their responsibility to provide me with what I paid for does not end when the package leaves their premises. It ends when I get it in my hands. They failed end of story. 6-1-2019 order date, not 2020 as this poorly coded software is showing. 2-day free shipping has morphed into a week and still no package. Great job Crotchfield!"

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2/5

2019-06-07

Where is it?

"I placed an order on June 1 for a Weather Tech Phone Cupholder. It is now June 7 and no order status is available. My Credit card was billed and paid on June 1. Most companies don't charge until the item is shipped or at least ready to ship. Don't believe I will do business here again."

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4/5

2019-06-07

Great products and service

"Ordered what I needed and got it really fast. Was easy to install. "

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5/5

2019-06-06

Only crutchfield

"I’ve had 3 experiences with crutchfield so far and I’ll only get my TVs from them. My brother as well. Everyone is friendly, they want to help, and they are more concerned about your needs rather than just trying to sell you the most expensive thing. I feel like I can trust them and that makes a huge difference when buying an expensive flat screen. "

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5/5

2019-06-04

Awesome Service

"Called and talked to Calvin about my order, he was awesome at answering my questions. He informed me that he changed my Alpine amp Alpine KTP-445U Power Pack to a Alpine KTP-445A Power Pack that would fit the Alpine receiver I was purchasing better, and that it was an open box at a discounted price with full warranty!!:-) He also found some discounted speakers too!!! Great job Calvin!! This is my second purchase with Crutchfield and I'm not disappointed! Keep up the great job. "

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5/5

2019-05-31

Very nice customer service (Artie)

"I ordered a Canon SX740HS camera (Silver/tan). I had questions regarding sales tax and delivery as I wanted to get the camera before my trip to West Coast. Artie answered all my questions in a very professional manor. The camera arrived in the time frame I was told. All is fine with it. I shopped around before I made my purchase. There were three things that helped me make my decision. Being on a retirement budget I have to watch for the best possible deals to save $$$. I got free shipping, didn't have to pay sales tax, and great customer service.

Sheri Rogers
"

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1/5

2019-05-30

Bad Speakers

"Ordered TS-G520 speakers to replace my Mazda 3 original speakers. They sound about half as good. Very disappointed but not worht the hassle to deinstall and return. Ugh..."

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5/5

2019-05-29

Excellent prices

"I’d been researching a Sony AV receiver for months at all reputable dealers. Crutchfield was spot on with price. Quick free shipping. "

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5/5

2019-05-28

Easy experience, good description of product

"The detailed description and abundance of photos allowed me to find a replacement stereo for my 14 year old RV that would interface with all of the systems that it controls."

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5/5

2019-05-27

Awesome service and products, as always

"I had a complicated head unit replacement project in mind, and the ordering process was a breeze as most of what I needed was auto-suggested to me based on my head unit choice and my car details. Everything arrived in 2 days, as expected. I made one quick call before I got started on the install to tech support to verify something on the wiring diagram, and quickly got the answer I needed. Would definitely recommend to anyone!"

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5/5

2019-05-27

First time customer

"Came highly recommended. Web site worked well, was easy and had excellent selection. Came quickly. Looking forward to using tech support. I am sure it will be great also, everything else has been."

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5/5

2019-05-26

Good Service

"Prompt response, fast service, expert knowledge. "


5/5

2019-05-26

Crutchfield Delivers Every Time

"Ordered a Roku Ultra and it was delivered fast and in perfect condition. Crutchfield delivers a quality product and experience every time!"

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