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Product & services pricing
4.50/5
Chance of future purchase:
4.49/5
Shipping & packaging:
4.56/5
Customer service:
4.13/5
Return/Replacement policy:
4.66/5

5/5

2019-06-24

Unsurpassed quality & customer service

"I totally rely on the experts at Crutchfield when looking to update audio/video components. The superior knowledge of the staff who break down the pros & cons of each item, along with recommendations for pairing equipment or accessories is priceless in this market where most sellers have no clue what they are doing, much less care about educating the customer. Thanks to the hardworking audiophiles for making my music so enjoyable! "

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5/5

2019-06-23

A win every time , always a satisfying purchasing experience.

"I have a project truck 2007 GMC Sierra 1500 Classic .When finishing up interior needed to replace some audio components . I replaced Front "A" pillar speakers , front and rear door speakers .Kickers in the rear doors , front Rockford Fosgate in the "A" pillars and front doors . I will be looking forward to my next visit to a fine audio store .
Thank you God Bless,
Bob T
"


5/5

2019-06-22

Klipsch Ref. R10Swi powered subwoofer

"I was having trouble applying my reward points to my purchase. Called to speak with a rep., was put in contact with Otis. He went into my account and quickly resolved all issues. Not only was he able to straighten things out, he saved me extra on my shipping!
Great job Otis! As for the sub, instructions on setup were easy to follow, performance was more than expected.
Very satisfied with my purchase and working with Crutchfield.
"


1/5

2019-06-22

They don't care if they supply bad information

"I ordered from Crutchfield instead of another seller because I wanted an easy installation experience. I waited an extra 3 days for shipping to order from them.

I did not receive the necessary materials for a complete installation. I received the same connectors I was going to purchase from another seller, as well as a pdf of some very basic instructions that were worse than what is readily available on forums and other sites for free.

I contacted Crutchfield support, and was (very politely) told tough luck, their information said it should fit. I asked if I could send them some pictures so they could update their information and they said yes. I emailed them pictures yesterday and followed up with them this morning. I am leaving this review in the evening and have yet to hear back.

Prior to ordering I had seen some reviews that mentioned that Crutchfield did not care to remove incorrect information from their site and I dismissed it. However, it seems that is unfortunately the case, so buyer beware.

I will not be doing business with Crutchfield again, and I advise anyone else to avoid repeating my mistake. Purchase elsewhere.
"

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5/5

2019-06-21

Extremely informative w/ competitive price

"Nice to fully understand how components may or may not operate with each other before purchasing as well as vehicle compatibility. Low prices always play into the factor as well."


5/5

2019-06-20

costomer service was simply excellent, its always great speaking to your sales agent.

"I like talking to a knowledgeable sales agent, and the Crutchfield people are the best. love your service. pleake keep it top notch"

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5/5

2019-06-16

Sounds great

"Easy installation,sounds great"

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5/5

2019-06-15

Flawless as always

"Great chat experience with a support rep, then super fast shipping when I decided to buy."

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5/5

2019-06-15

Easy peezy

"My new stereo and speakers could not have been easier to install. Crutchfield sent everything that I needed for my 92 mustang. Wiring harnesses, brackets, screws... everything! The directions were very accurate and clear. I did not have to cut any wires at all. Extremely pleased! "

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2/5

2019-06-15

Ehhh

"Couldn't redeem points, and no response to an email sent about said points. I won't complain about the longer then 2 day suggested delivery on account of ordering/processing times and zones "

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5/5

2019-06-13

Awesome experience

"Purchased a set of speakers from the outlet that were listed as open box. They were packaged super well and looked brand new! Great value!"

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5/5

2019-06-13

Easy transaction

"I had a very easy transaction. Beginning with research - Crutchfield had all the information I needed. The online purchase process was easy and shipping was safe and fast. Easy to do business with Crutchfield. Thank you!"

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5/5

2019-06-13

Fast Shipping

"Needed a better speaker system than the stock OEM one that came with the JEEP. The upgrade to the new speakers was a success- sounds much improved now without incorporating an after market amp. Shipping was exceptionally fast and some general instructions on door panel removal specific to my model were included. I will be a returning customer."

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5/5

2019-06-13

Everything went perfectly .... what's better than that?

"Everything about my experience was excellent. I was anxious about finding new parts for the blown speaker in my car (and anxious as well about how to install a new one). The website brought instant relief in making it very easy to find a variety of speakers that exactly fit my car. I was looking just to replace the speaker, but because of the prices, treated myself to a little upgrade. The speakers (and the gratis install gear) arrived within a couple days, complete with instructions on how to crack open my car door and properly install. This is how you do online business (I'm a web developer and know a good user experience from a bad one). I'm really grateful I found you guys. "

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5/5

2019-06-12

Top notch sales & tech support

"I have been doing business with Crutchfield’s for years and have always been a very satisfied customer... Top level sales and tech support always as well as prompt 2day shipping ... Very Highly recommend the Crutchfield team!"

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