ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.48/5
Chance of future purchase:
4.51/5
Shipping & packaging:
4.58/5
Customer service:
4.17/5
Return/Replacement policy:
4.66/5

5/5

2019-01-25

buying headphones

"Great, doug help me decide what I needed to buy. "


1/5

2019-01-25

wheres my package

"Its only been about two weeks but i got 3 to 5 day shipping and still nothing but it says it was delievered. Usually I have great service with crutchfield but not so much this time "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-01-24

Great Experience

"I have used Crutchfield twice now: once to purchase a stereo and second to purchase speakers. Staff is very knowledgable and friendly. Had a small issue installing the stereo, called Crutchfield and spoke with Oakley who figured out right away where I had a connection wrong. Anthony helped me choose speakers that I will be installing this weekend and I think they will work well together. Both items arrived quickly within a couple of days. Lifetime customer!"


5/5

2019-01-23

Green Monsta Ford

"It was so easy to make the right selection for the application I was working with and customer service has so much knowledge ,I would tell everyone that is upgrading there systems to order everything here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-01-23

Crutchfield coming in CLUTCH

"Wow! I have never had such great customer service for electronics before. It’s incredible how helpful they are. They sent me so many resources to complete this stereo installation! I’m definitely going to buy from them whenever I can ! I would definitely recommend!"


5/5

2019-01-22

Always Great!

"Always a great experience dealing with Crutchfield. Super knowledgeable staff, great in-depth research, and there Master Sheets are such an great resource when doing any car stereo work. I’d recommend them to anyone looking for audio equipment!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2019-01-22

No problems with Crutchfield, but product has unadvertised "feature"

"I purchased the Pro-Ject Phono Box S2 phono preamplifier. This item has a toggle on-off pushbutton that toggles electrically, as opposed to a maintained mechanical toggle. This means that if power is interrupted, then the unit needs to be re-toggled when power is reapplied. I use the switched outlet on my amplifier to power the preamplifier. Because the Pro-Ject preamplifier is so small, it is typically placed in some out of the way location. However, because of the pushbutton toggle "feature", the preamplifier must be accessible. I find this "feature" a PITA."


5/5

2019-01-21

Sennheiser buds

"Crutchfield rocks!!! Great prices..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-01-20

Quality service with a great buy

"I am on the verge of expanding my Atmos HT set up and was I the verge of adding a Amp to my Polk Rti a9’s and I had some choices to go but didn’t know which direction to go to. So I did the unthinkable and called for help! I usually don’t ask for it I just research and wing it but I was really stomped with the multitude of factors. I was so glad I spoke with Colt, not only was he pleasant but he Was funny, extremely knowledgeable, made sure I had all the accessories to go with my purchase so everything would go smoothly at time of installation. He explained in detail, some jargon and some none, which is totally fine for me because I understand jargon in the HT world and he even checked with me if I don’t mind using some jargon! I appreciated the fact that although I seek help I wasn’t a noobie lol. He got me up and running with my NAD amp all the cables to use from the gate and even told me that I can use the mono feature to make those polks sing and that the power of a dedicated AMP isn’t “high” number it’s all about the quality. Now I am very spoiled from the quality of the Polks that I rarely use my sub anymore. Thanks Colt I appreciate your help and your passion for electronics and to provide exceptional service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-01-19

Hands down best larger company to deal with.

"Very satisfied with Crutchfield, there products, customer service, selection and prices. Have done business with Crutchfield for years now and have always been happy. For installs they make it easy by sending you what you need and any kind of illustrations they can. Bought a new head unit and it went on sale about a week after I bought it. With no questions they gave me a refund for the amount extra I paid including sales tax. Didn’t expect that. Can’t say enough good about this company. Thanks Crutchfield. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-01-19

It's not by accident that they have been around for 45 years.

"Being a fourth generation owner of a family business that dates back to 1893, I appreciate, maybe more than others, what we retailers go through to survive against the big boxes and the Bezo's of the world. Not only is ordering from Crutchfield easy, painless, and without any negative surprises, they also beat everyone's price by a ton on the Klipsch sound system I ordered for my tv. Keep up the good work, Crutchfield, in helping all us independents fight off that perception that the big boys are always the best!"


5/5

2019-01-17

Enjoyed shopping with Crutchfield

"The entire ordering process was smooth without a hitch. Loved the service. Loved the products I purchased. Loved the support. I'll be back!"


5/5

2019-01-14

Exactly what I needed

"Bluetooth in my wifes 2010 Accord slowly degraded over time making phone calls difficult to understand. I installed the new bluetooth module into my XM radio box in the trunk and it works great! I now have clear calls and streaming audio from my iphone. Easy installation with included instructions. Hardest part was running the microphone wire from front visor to trunk. "


5/5

2019-01-12

Excellent company!!!

"I bought a head unit for my truck paid $24 extra to get it pre wired could not be happier so happy with this company.so happy and helpful if help is needed.put a head unit I my car and had that pre wired as well steering wheel controls work perfectly. A+ you will not be disappointed from crutchfield"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-01-11

Good experience

"Trying to built my home theater so I have a lot of questions regarding speakers,recievers and subs. So far each advisor has been helpful and knowledgeable.
Still a ways to go to finish the system so more phone calls to come
"