ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.47/5
Chance of future purchase:
4.50/5
Shipping & packaging:
4.57/5
Customer service:
4.17/5
Return/Replacement policy:
4.66/5

5/5

2018-12-16

The first and last stop for your gear needs

"I searched the web extensively for a new antenna . The installation was a snap and I am very happy with the picture quality on all channels . "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-12-16

Always great!

"Love this place. Great products, competitive prices, knowledgeable staff... You will love Crutchfield too. Seriously!!!"


5/5

2018-12-16

Great Experience

"What a fantastic experience Norm was simply fantastic. He LISTENED to what I was try to accomplish for my home music studio and was extremely knowledgeable and intelligence about the products and based on his guidance I ended up going a different way and one that was more economical than what was I originally contemplated. Total A+!!!

"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-12-15

Actual VW Solution

"Gotta hand it to you all. I asked for a head unit install kit for a '97 VW Passat TDI for an older, out of production JVC with aux input and USB etc... and I hoped you'd get it right. The tech there sent me a list of what I'd need: removal tool, antenna fitting, 2 wiring harnesses, wiring connectors, and instructions (which actually didn't specify the vehicle I was working on, oddly). I reviewed the list and then simply hit the preconfigured order button and crossed my fingers. The pins in the wiring harness you sent matched all but two on the car's (unmolested) OEM harness , and I thought the install would be a waste of time, assuming all pins needed to mate. But it all worked! Those two factory pins weren't needed, apparently, and it all went together with the ease I hoped for. Very pleased. Thanks! Genuinely thoughtful customer service is indeed what will determine winners and losers in this race to the bottom we're amidst. "

Detailed Review Benchmark + -
Pricing of products and services

5/5

2018-12-15

My Go To Retailer For A/V Equiptment

"Been doing business with them for years, and will continue to do so.
99% of the time have the gear I'm looking for and at a good price.
Ordering is painless, and shipping is fast.
Very efficient operation.
"


5/5

2018-12-14

Extremely good online purchase experience

"This is an exceptional company to deal with. Organized and efficient. I am very satisfied."


5/5

2018-12-12

Satisfied customer again

"I learned all about headphones from reading product info and reviews on the Crutchfield website. I felt confident with my decision placed my order. I received my new headphones earlier than expected and have been more than pleased with the setup & outstanding performance."


5/5

2018-12-11

My new favorite shop for all things car audio

"I did a ton of research before I decided to shop with Crutchfield.

Interestingly, this site was actually the first place that I checked due to great reviews from a friend of mine who works in the industry.

After shopping around for a week or so, I came back to Crutchfield.

Honestly, no one else could match the selection, ease of shopping and quality of customer service that this awesome site offers. Plus, the prices are extremely competitive.

I received my purchase within days and the instruction that came along with my Pioneer AVH-601EX made the installation a breeze.

This was my first time installing a head unit and I had no problem at all understanding the instructions and was able to install this awesome unit in a matter of about an hour.

I would recommend this site to anyone looking for great hardware at great prices.

Thank you, Crutchfield!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-12-10

Berringer Microphone

"Experience was great from order to delivery. Communication was great. I work for Mercedes and customer satisfaction is primary. It's good to see another company that feels the same way. Thanks and will buy again. "


5/5

2018-12-09

speaker order

"was able to make a choice by the information provided by Crutchfield info center"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-12-08

They Rocked it.

"Purchase and delivery of my radio, backup camera and extra parts was easy and quick. I would not have been able to do my radio and camera install without their help. Twice I called with a question and they guided me through the process of what to do with my mystery wires.
Thanks again Online Tech Support.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-12-07

Amesome!

"Thank you for such a wonderful purchasing experience. Ordered JBL GX602 for my 2018 Chevy Cruze LS front and rear doors. All I can say is WOW what a difference just changing out the factory speakers makes. Shopped around and with the installion brackets, factory wire harness adapters and installation instructions offered for free, Crutchfield’s prices were unbeatable!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-12-07

Fast, Easy, Reasonable.... Excellent experiences - everytime!

"Car stereos make a great Christmas/holiday gift. This is my fourth transaction with Crutchfield - they have a great business model and make customers feel good about their transactions!

I don't normally leave feedback, but these guys take care of every aspect. Their database of vehicles, installation instructions, mounting brackets/bezels... etc. is spot on and you can order the parts you need with confidence. They also have excellent, quick phone support if needed. I look forward to working with Crutchfield for all future car stereo needs.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-12-03

Amazing company, makes replacing speakers easy

"I ordered a pair of speakers for my 2005 Dodge Ram to replace stock. Crutchfield made picking speakers easy and even provided wiring harness for free."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

5/5

2018-12-03

Great stuff

"Great audio equipment for my car, fits just right and sounds amazing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process