"Bought a new kenwood double din turns out I get open box and box that was damaged before being shipped to me and put into box and shipped out knowing the corner damage prior to putting it in box and selling me an open box/ possibly used product "
"I have been a customer since the early 90's. Many orders over the years and never one complaint. Great products, great customer service, super fast shipping and other small intangibles that make Crutchfield the best. Well, it has been quite a while since I have ordered anything from Crutchfield and it's good to see that some things never change. "
"My item arrived on time and is exactly what I needed to finish off my sound system. "
"The good: really fast shipping, good instructions with the wiring harness, better prices than most other vendors. Everything worked...with a caveat that I'll get to.
My complaints: a minor one, the dash kit didn't include any screws, which for $10 isn't a huge deal, but I had to scrounge around the garage for something that would mostly fit. A friend gave me his old stereo, so I didn't have the screws that came with it--I'm sure this isn't uncommon! A little warning would've been nice. The mounting brackets, to my understanding, are labeled backwards. To fit my dash I had to turn them upside down and put the left on the right and the right on the left; otherwise they were too low on the stereo too reach the anchor points on the dash. The instructions weren't any help, they basically said "attach so it fits."
My van has a factory dvd system, which played through the stereo; there is no longer audio for that as far as I can tell. I'm honestly not all that surprised (I'm not sure how it would've interface with the stereo I put in) but there was also no wiring for it in the event that I had a stereo with that capability. There's an entire extra plug that's just not connected to anything, which I'm pretty sure is the DVD control and audio. Not an uncommon feature with these GM vehicles, so a warning that the wiring harness doesn't retain DVD audio would be nice. Also, there was no antenna adapter. I don't really listen to the radio so for me it's not a huge concern, but for the price I paid, it really should've included an adapter. GM uses plugs with an angle, aftermarket stereos generally have a longer, straight plug. Nothing crazy going on here.
In the end, I needed to get the replacement stereo connected. It was less than half the price of what Best Buy offered and a little cheaper even than Amazon. What I have now is an improvement and I can give up the radio and find a workaround for the DVD. Just some frustration and disappointment during the installation."
"Always thoughtful, the Crutchfield experience reinforces why it is my go to place for AV equipment. When there is an issue, there is a real person with whom to speak and help out. Big shout out to Ziggy for all of his assistance over the years!"
"Great experience dealing with crutchfield.
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"Best online service, by far. Customer reps are knowledgeable and time considerate to your needs. Technical support is very responsive, and I have had no problem getting there help; each time ending in a successful experience.
Better shopping and service relationship than walk-in electronic stores.
Consumer Report got this one right, when they reviewed Crutchfield as the best online shopping experience for electronics. Oh, by the way, The LG 65SK9000PUA SUPER UHD TV I purchased is Fantastic. "
"Thank you very much for shipping item right away and making it registered so it was delivered right to my front door instead of the normal in a lock box which is a pretty far walk from my condo. Plus I would like to add that the delivery itself took only 4 working days which is also great. Just in time for the weekend"
"five days after my most recent purchase i get the promo email that i could have saved $30 had I waited! Sheesh! I have a complex install, so I shall wait to update this review, Otherwise this is a good company and others in the business should emulate the support model which is second to none. Like Quip which has a marginal product and lousy support.
My 28 year old daughter installed her own Kenwood with only light supervision from Dad. She did all the work! I am SO proud.
Amen
~TEU"
"Great website, Great support staff and awesome installation instructions sent along with tracking order."
"Glad to find a good price from these guys and warranty extended pricing as well. Thank you again!"
"Received everything within 2 days and everything was in perfect condition. Would shop here again."
"Purchased a JBL Bluetooth receiver from Crutchfield. The pricing, reviews, and ease of purchase definitely sold me on going with Crutchfield over Amazon. Amazon was more expensive, and less clear (the same product listed different 3 times, and like 7 different sellers, all at different prices & varying reviews).
Overall, a solid experience with a better price than elsewhere, quick shipping, and the packaging was great.
Thank you!"
"Purchased this Bose Radio for my lady friend!! Sure hope she likes/uses this radio!! "
"Crutchfield delivered a quality product in a timely manner. I purchased a Brandmotion 9002-8818 for my Jeep Wrangler it was very nicely designed and made. The directions that came with the unit were not for the exact design and the pictures were grainy and hard to see. I recommend going to https://www.brandmotion.com/jeep-wrangler-adjustable-rear-vision-camera-2007-current-9002-8848.html and download the color directions. These were more detailed and were accurate to the harnesses that actually arrived. "