"Ordering was fine but I received review before receiving radio. Ordered 6/4 free shipping but didn’t realize it what take this long "
"I needed a backup camera to replace an old one. Installer recommended Crutchfield to me as he had past experience with them. Ordered easily, delivery was prompt and ontime. Definitely will be ordering from them again for different electronic needs"
"Crutchfield says that they want us all to be able to have time to confirm that we are satisfied with a purchase and offer 60 days return on my item to try it out. There is no restocking fee for item I bought and if I need to return, I pay only $12. Hard to find such good terms elsewhere. This may or may not apply to every purchase, but it is great."
"Looked up my wife's Jeep to replace her factory speakers, what came up (majority of results, not all results) were 5 1/2 speakers, when I installed, I noticed her factory Jeep speakers were 6x9....I much would've rather had 6x9 instead of 5 1/2. As far as the installation, SUPER EASY and super helpful to have the instructions mailed with the speakers. The quality of the speakers is good too, not incredible or great, but it is definitely better than the blown factory speakers my wife was using"
"I was ordering online but was having issues paying as I was using multiple gift cards. I called customer service and they quickly took my order and sorted the payment out. Received my new soundbar in two days!"
"I called Crutchfield & talked to Cash just to make sure I was buying the right wind deflectors. Reason being I wanted them asap. I should of known when he was in a hurry to get me off the phone. I told him which ones were recommended for my car. I went on to explain there are 4 or 5 different models of my TLX. But he wasn't hearing it he just said, yes those are the right ones. I offered my VIN so he could look it up & see what I was tryin to explain,but no. So I ordered these & a little under a week I got them via Fedex. I put the front driver side on & it was clear they were wrong(wish I could post pictures.) Now after 3 days of posting pictures online & emailing Crutchfield I finally get a response. They ask me if it's all of them or just the 2. I replied only to have anothet person email me with the same questions. I reply again & a day or two later they reply to tell me they needed another 3 days to look it over. Finally they agreed they are wrong ones & then they tell me to call customer service() to get the right ones ordered(smh.) I call & she puts me on hold for 10mins, comes back & says she needs to email Weathertech to order the right ones. And here I wait with no update. I really started looking for cameras because I thought Ashton Kutcher was punking me! Lol. Well now tomorrow (Sat June 3rd) will be 3 days since I called to "order the new ones." I even expressed I wanted to get this process going faster because I've been waiting long enough. She ignored the fact I said that. Before this review I emailed & said if I don't hear anything or have a tracking number by Monday morning then I want a refund to shop elsewhere. You'd think that the 2nd guy(AJ) would of just ordered & sent the right ones instead of telling me to call. Smh. Pass the buck with a 1st time customer. & maybe last time customer. SO Glad I waited to order my dashcams & speakers. If this how Crutchfield does things I will go find someone who wants to keep customers. "
"I wasn't really sure what equipment I needed to accomplish my home sound system requirements. Crutchfield was awesome in explaining and guiding me through the entire process from start to finish. They took the time to teach me and explain the differences between products and what will actually work in my home, and because of this they have earned my business now and in the future. I spoke and dealt with their equipment specialist named Mulligan, who by the way is very knowledgeable and gave me excellent advice. In the end I wound up with a very nice sounding and quality stereo system that works perfectly for my needs."
"Ordered a cargo camera, fast shipping, no instructions on how to wire it just to run wires up to radio and I guess figure it out. Doesn't plug into factory radio. Sent a question to customer service and got no reply but put on a call back list and have been waiting for a call back for 4 days now. I don't recommend but maybe someone else will have better experience than me"
"called for help to buy new receiver for my system i keep in my workshop, your tech SIMON was very helpful in my picking one out."
"I needed to replace the factory radio in my 2004 Dodge Ram truck and while shopping/reviewing the stores local to me, I came across a Crutchfield ad. I hadn't heard that name since last century. Driven initially by pure curiosity, I quickly realized why Crutchfield is still in business, they embrace customer support.
Nobody wants to work on disassembling an automobile dash, but Crutchfield offers specific and accurate information that makes the task extremely simple. You can even order the manual for your car to see if you dare try to install it yourself. They will refund the manual price if you later buy a unit.
Sorting through all the units available and all their features can also be a daunting task. Crutchfield simplifies this as well with clear feature lists for all the units available as well as a "Compare" feature so you can narrow down your search. 30 units paired down to 2 in only a few minutes. Crutchfield also offers custom accessories like a specific wiring harness that eliminates the need to make a custom connection. For $24.99, I received a harness that connected the stereo unit to the dash plug of my truck.
While I didn't have any issues due to the accuracy of the instructions they sent me, I could have called US based support agents in the event of an issue. This support is lifetime after your purchase. They shipped my equipment fast and free.
Crutchfield should be your first call if you want audio equipment."
"I had an issue with a Bluetooth adapter I had purchased, but even though the problem could not be resolved the support team did their best and eventually provided me with a refund."
"I was looking for a soundbar and based on the website menu's I couldn't quite find what I was looking for so I decided to try ask an advisor, River gave me a great recommendation and I couldn't be happier with the result. Another great experience with Crutchfield. "
"Order was processed quickly and I got it in 2 days! Recommended extra installation gear was not needed nor appropriate for installation of my 4 6x9's. "
"UPS left the clearly marked Denon box out on the street on a rainy day. The AVR cuts out when turned up. Don't know if weather affected it or something else. I will probably return this purchase. Pain in the @$$."
"Crutchfield does not get enough credit for their overall value. Along with huge selection and competitive prices, Crutchfield has outlet, sale and open box items. Where Crutchfield breaks away from the pack, though, is the extras. The instructions for installation and the free wire adapter for my car saved me a ton of time. I enjoyed the online speaker test to check speakers also.
All in all, the speakers I bought were a great bargain. When it is time to do an upgrade, I will be returning to your site. Thanks!"