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Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2023-03-27

New Receiver

"Tim was very helpful in my purchase of a new audio receiver, making sure it would accommodate an old cassette tape recorder. Also, his advice to buy banana connectors for hookup to the receiver was spot on."


5/5

2023-03-25

Great shopping experience

"The products I ordered arrived and fit as described. I ran into an issue with a speaker grounding out and was able to resolve it by reading the things posted at crutchfield. It was resolved very quickly and the speaker sound great! I just ordered a second pair for the back end of the car. "

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4/5

2023-03-24

Good

"good communication and delivery; no price break on product though"

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1/5

2023-03-22

Cancelled order with zero explanation

"Placed an order, then for some strange reason they called to verify the order. Spoke to them on the phone and confirmed that yes, I placed the order. They shipped the items, then recalled them from UPS. I only know they did this because I went back to the original shipment email from them and checked the tracking numbers with UPS. I never got an email saying they've cancelled the order. Also, I'm still getting spam marketing emails from them.
Now, I can't login, and I can't even chat with them. When I try to login it says my account isn't authorized to login to their site, and their live chat just disconnects me. Never again will I do business with such a shady and unscrupulous website.

Thank you Crutchfield for reminding me why I love Amazon. Took my large order there and there were zero issues.
"

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5/5

2023-03-21

Speaker upgrade for my 1996 Chevy Suburban.

"I chose Infinity Reference 6 1/2" speakers for my rear doors.I received received the order as promised 2 days via UPS. The speakers were very nicely packaged with harness and everything needed to install. The speakers sound awesome and was very easy install. I was done with the install within 30 minutes. I'm very impressed with my new speakers and the prompt professional service of Crutchfield."

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5/5

2023-03-14

Outstanding response time

"Easy, trouble-free process from start to finish. Crutchfield's reviews, comparison, and website organization enabled me to choose the right unit. The ordering process is simple, straightforward, and efficient. The response time and delivery is amazing, and at no extra charge. My amp arrived well-packaged and in perfect condition. 5-star service!"

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5/5

2023-03-14

The only place I buy car audio

"I needed a stereo for my Toyota and I learned years ago to buy from Crutchfield first, or you'll end up buying what you need to integrate the stereo from them anyway, which will cost you more time and money. Many times they give you the wiring adapters and bezels with the purchase of a stereo. They even offered to wire everything up before it shipped to me but I opted to do it myself. "

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5/5

2023-03-13

Very nice buying experience

"Good experience to purchase from Crutchfield. Smooth transaction with quick shipment. I would buy again."

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5/5

2023-03-10

Crutchfield Rocks!

"I purchase all my personal electronics through Crutchfield. They have the best products, best support and best people!"

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5/5

2023-03-08

Tahoe Install

"I Purchased, the boss radio with all related install packages , including the premade wiring harness. To say that the install was an easy is an understatement. It literally took me about 35 minutes for a complete install it. The radio sounds amazing, and it looks like it was a factory install. Crutchfield Rocks!!"

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5/5

2023-03-07

Got questions? They got answers

"I had been checking out a home theater receiver and had a question about a subwoofer I needed answered. I called and got Obi and explained what I had questions about. Although he did not have the immediate answer he did his research while I was on the phone and I had my answer. I ordered the receiver online and it got here in about 2 days. The receiver was a scratch & dent item but I could not readily see the blemish, when I did it didn't matter. It came with a full warranty and works perfectly. I am very familiar with Crutchfield since the late 1970's."

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5/5

2023-03-06

Beyond Impressed

"Felicia was very helpful and guided me in the right direction. She actually saved me money instead of trying to sell me something I didn’t need. I will 100% be ordering from Crutchfield again. "

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5/5

2023-03-05

Great price and excellent service.

"The product I purchased was on sale (reduced price), and there was a further reduction during checkout if I was willing to wait a couple days longer for the shipment to arrive (I was...instant gratification not necessary). The order was delivered on the day it was predicted to during checkout. And I'm very happy to use a retailer other than, you know, that online one which shall remain unmentioned. Crutchfield's price beat theirs, and free shipping! "

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5/5

2023-03-03

Great selection and editorial insights

"I’ve researched hifi cd players on different websites and crutchfield by far had more information on the product with an accurate description of the sound according to the editor.
"

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5/5

2023-03-02

Equipment

"Very good place to get car audio they right stuff for all different types of cars when it comes to car audio thanks crutchfield I will be ordering more items in the future once again thank crutchfield "

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